Chief Executive Officer
Jon was appointed Chief Executive Officer on 1 December 2017 and as such has a remit to manage and develop Capita’s business to achieve the Company’s strategic objectives.
Before joining Capita, Jon was Chief Executive Officer of the multi-national consultancy, engineering and project management business, Amec Foster Wheeler. Prior to that, he had a 20-year career at Halliburton Company Inc, where he held a number of senior roles, including Senior Vice President and was a member of the Halliburton Executive Committee.
His background very much reflects Capita’s core proposition as he has spent his career developing, selling and deploying technology-led services to enable clients to have smarter processes and create more efficient organisations.
Chief Financial Officer
Nick was appointed Chief Financial Officer on 1 March 2015 and served as interim CEO from 15 September 2017 to 30 November 2017.
Prior to this Nick was Executive Director for Capita’s Life & Pensions and Insurance & Benefits Services, and Commercial Director on major bids and contract implementations. Nick has overall control and responsibility for all financial aspects of the business’s strategy. Additional responsibilities include; Property; Environment; Procurement; Commercial relationships; Supplier relationships and Capita’s Transformation Programme.
Before joining Capita he was Chief Financial Officer of Liberata plc and held senior merger and acquisition roles at a number of organisations, including Centrica plc. He qualified as a chartered accountant in 1992 at Ernst & Young.
Chief People Officer
Will Serle joined Capita in April 2018 as Chief People Officer, a new role created to support and deliver the HR and people strategy which is closely aligned to the wider business strategy and on-going transformation plan.
He is therefore responsible for implementing the foundations to drive the future HR and people agenda, supporting and advising the organisation to evolve Capita’s culture and ways of working for our employees.
Will has over 20 years of Human Resources experience, as well as a great track record in leading large teams through demanding and complex organisational transformations. Prior to joining Capita, Will was Chief People Officer at Amec Foster Wheeler where he led large cost reduction and efficiency improvement programmes leading to their successful transformation.
Chief Transformation Officer
Garry Dryburgh joined Capita as Chief Transformation Officer in December 2017 and is responsible for developing, communicating and orchestrating the transformation programme for Capita.
He works closely with the senior executive leadership team who have shared responsibilities in achieving this, and collectively achieving the right balance between short-term improvement and delivery of our long-term vision.
Garry has a wealth of strong operations, programme and change management experience gained over his years working across six continents in close cooperation with clients, governments and business partners. Previously chief transformation officer of consultancy, engineering and project management company, Amec Foster Wheeler, Garry led its successful transformation programme.
Chief Corporate Development Officer
Rupert is Chief Corporate Development Officer, responsible for strategy, investor relations and mergers and acquisitions. He has more than 20 years’ experience of capital markets and corporate transactions.
Prior to joining Capita in January 2018, Rupert worked at Amec Foster Wheeler between 2013-2017, where he was also a member of the executive committee and responsible for strategy, investor relations and mergers and acquisitions. He was a senior member of the team that put in place a corporate refinancing and operational turnaround plan, before its agreed takeover by Wood plc. Prior to AFW Rupert was a director in the UK investment banking team at Deutsche Bank for 15 years.
Chief General Counsel
Claire Chapman is Chief General Counsel, responsible for providing expert and strategic legal advice to the leadership team and the Board, to inform our strategic decision making. In particular her role focuses on risk exposure, liability, compliance and governance. Claire also plays an important part in leading best practice with regards to the nature and structure of our contracts.
Claire joined Capita from the Daily Mail and General Trust plc, where she was General Counsel and Company Secretary, with additional responsibility for internal audit, risk, corporate responsibility and their group-wide change programme. Before that, Claire was General Counsel and Company Secretary at Inchcape Plc and General Counsel, EMEA for the Reuters Group. Claire qualified as a solicitor at Freshfields Bruckhaus Deringer and also trained as an attorney in New York.
Chief Information Officer
Mark joined Capita in September 2001 and was appointed Chief Information Officer in April 2017.
He is responsible for all company IT platforms and infrastructure, high level IT investment and major contract reviews. Ensuring that Capita has a robust and future proof IT landscape and leading our group-wide IT transformation programme is a key focus.
Having initially joined Capita to work on the Transport for London Congestion Charge bid, over the intervening years he has worked extensively with IT teams Capita-wide, and was Chief Technology Officer for our Digital and Software Services division for a number of years before being promoted to his current role. Prior to Capita, Mark held Solution Architect roles at Fujitsu and ICL.
Interim Chief Digital Officer
Charles Webb is Interim Chief Digital Officer, playing a key role in supporting the development of our digital strategy and our wider transformation plans.
He is working with the Executive Committee to ensure that we develop a digital vision which is consistent and joined-up across Capita, identifying opportunities to innovate and look at how digital technologies will shape our future customer propositions and business models.
Charles joined Capita from Travis Perkins plc where he was Group Digital Director. Prior to this he worked in the retail sector with Waitrose and Asda where the innovative use of technology was a key element in shaping customer engagement and propositions in a highly competitive market.
Executive Officer, Capita Customer Management
Mike Barnard is Executive Officer for our Customer Management division which provides market leading contact centre, data, analytics and digital services to prestigious UK brands such as O2, Samsung, BBC, John Lewis, M&S, BMW, British Gas and Dixons Carphone. He is also responsible for support operations in the UK, Poland, India and South Africa, across the Utilities, Retail, Financial Services and Telecoms/Media sectors.
Prior to joining Capita in March 2012, Mike was Director of Business and People Transformation at Cable&Wireless Worldwide. His areas of responsibility included Corporate Strategy, Transformation, HR, Talent Management and Communications. Before this, Mike worked at The Boston Consulting Group as a management consultant.
Executive Officer, Capita People Solutions
Erika joined Capita in July 2017 and as Executive Officer for our People Solutions division has responsibility for a portfolio of market leading HR businesses.
She has 25 years’ experience within the HR managed services industry, managing and developing businesses to achieve their strategic objectives, including major public and private sector UK and global enterprise partnerships.
Prior to Capita, Erika was a plc board member within the Manpower group of companies; executive board member from 2003 to 2017 holding a number of roles covering operations, sales, marketing, training and learning and development. She was appointed Vice President within the global sales organisation and a member of the Manpower Global leadership team.
Executive Officer, Capita Government Services
Steve is Executive Officer for our Government Services division which delivers technology-enabled business services for a broad spectrum of central government, local authority, health and wider public-sector clients. This includes a number of high-profile contracts such as the Congestion Charge for Transport for London. Through our multi-service local government and education partnerships we help our clients save money, transform services and create social and economic value that helps their locality thrive.
Steve joined Capita in 2001 and over the last 10 years has led businesses that have delivered services into a diverse set of markets including financial services, government, healthcare, property and infrastructure. He also established Capita’s India operation. He has extensive experience in the operational delivery of complex public and private sector contracts.
Executive Officer, Capita Software
Chris joined Capita in November 2016 and leads our Software division which comprises a group of diverse businesses creating digital and software solutions to make our clients businesses more efficient and cost effective. Clients include HMRC, NHS and HSBC.
Prior to Capita, Chris was Executive Director at Xchanging where he was responsible for Xuber, Xchanging’s Insurance Software division.
Before joining Xchanging Chris spent 17 years at Oracle, latterly as the global Senior Vice President of Oracle’s Independent Software Vendor and Java businesses. Prior to Oracle Chris held several senior UK roles, including Sales Director at Digital Equipment. Chris has over 30 years’ experience in the technology and software industry.
Executive Officer, Capita IT Services
Joe is Executive Officer for Capita IT Services which provides market leading IT outsourcing and network solutions to a broad range of key clients including within the education, local and central government and healthcare sectors.
Having worked in the IT Services Sector for 25 years prior to joining Capita in April 2016, Joe was Chief Operating Officer for ATOS UK and Ireland and spent 20 years with CGI (formerly Logica) in various executive roles including CEO of the UK and Global Outsourcing businesses. In these roles he has extensive experience creating high performing teams, delivering strategic transformation for growth and serving UK and International clients in both private and public sector.
Executive Officer, Capita Specialist Services
Jim is Executive Officer for our Specialist Services division which comprises a portfolio of unique businesses and commercial ventures providing a diverse range of services to private and public sector clients.
Jim joined Capita in July 2012 and has since run a number of businesses and divisions across the Education, Health and Financial sectors.
Prior to Capita, Jim was a member of the UK Executive team of Sopra Steria, with responsibility for government, health and education services. He also led a number of Business Process Outsourcing / IT joint ventures in the Health and Financial Services sector. Jim also has extensive experience in the Consulting, Financial Services and Car Manufacturing sectors.