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Timeline

The facts behind Capita's growth story...

2015

Turnover £4,674m
Profit before tax £585.5m 
75,000 people
  • A contract win rate of 2 in 3 (by value) in health, science, local government and financial services.
  • Spent £402m on 17 acquisitions, including our largest acquisition, avocis, providing strong platform for growth in Europe.
  • Moved into the science sector following appointment by the Department for Environment, Food and Rural Affairs (Defra) to form a joint venture.

 2014

Turnover £4,372m
Profit before tax £535.7m 
68,000 people
  • A contract win rate of 1 in 2 - securing major contract awards with the Ministry of Defence (DIO), TfL (congestion charging), Cooperative Bank and John Lewis, as well as a framework contract to deliver the Scottish Wide Area Network (SWAN).
  • Made 17 acquisitions, costing £310m to enhance capability and facilitate future organic growth.

2013

Turnover £3,851m
Profit before tax £475m  
64,000 people
  • Secured our largest ever contract win by annual value with Telefónica UK (O2) at £1.2bn over 10 years.
  • Had our highest ever contract win rate of 2 in 3 (by value).
  • Made 13 acquisitions, at cost of £271m,  further broadening our operational capability and market reach.
     

2012

Turnover £3,352m
Profit before tax £425.6m 
52,500 people
  • Signed a contract to work in partnership with the armed forces to deliver the Recruiting Partnering Project (RPP). The contract is valued at around £44m a year for 10 years.
  • Signed a £1.7bn contract with Staffordshire County Council to create an educational support services joint venture.

2011

Turnover £2,930m
Profit before tax £385.2m 
46,500 people
  • Acquired Ventura in June, a customer contact specialist, for £65 million, adding 8,000 people to the Group.
  • Selected by the DVLA for a 5-year contract to manage vehicle tax and insurance evasion on road enforcement. The contract is valued at £100m.
  • Won re-bid to deliver TV Licensing for a further 8 years, a contract worth £560m.
  • Made 21 acquisitions, at cost of £341m.

2010

Turnover £2,744m
Profit before tax £364.2m 
37,000 people (Feb 2011)
  • Extended and expanded ICT and contact centre contracts with Birmingham City Council for 5 years, valued at £300m.
  • Made 12 acquisitions worth £301m, including Premier Medical Group and SunGard Public Sector.

2008

Turnover £2,441m
Profit before tax £277.2m 
36,000 people (Feb 2009)
  • Awarded a 5 year contract by Health and Safety Executive to operate a new installer registration scheme in Great Britain.
  • Selected by Marsh Ltd as operations outsourcing partner - contract worth £187m over 10 years.
  • Selected as strategic partnership by Sheffield City Council to drive business transformation - contract worth over £200m over 7 years.

2005

Turnover £1,436m 
Profit before tax £169.6m 
24,000 people
  • Selected as partner to support Zurich's UK Life operations.
  • Selected to form service partnership with UK's largest authority, Birmingham CC.
  • Signed a strategic partnership with Harrow Council.

2003

Turnover £1,081m 
Profit before tax £121.2m 
19,000 people
  • Implemented the largest congestion management scheme in the world, to specification, to budget and on time, on behalf of Transport for London.
  • Awarded 10 year, £110m contract to provide life & pensions administration services to Prudential International and St James's Place International.
  • Capita named Company of the Year 2003 in the Royal Bank of Scotland/Sunday Times Business Awards.
  • Acquisition, from the liquidators of Independent Insurance, of Aurora Corporate Services Limited, a business focused on run-off activity in the London market.

2000

Turnover £453m 
Profit before tax £51.2m 
8,500 people
  • Awarded largest managed service contract to date by the Criminal Records Bureau.
  • Chosen as strategic partner by Cumbria County Council - Capita's largest ever local government contract.
  • Acquisition of Eastgate, one of the UK's largest independent providers of outsourcing services to the insurance industry.
  • Acquisition of IRG Plc, leading share administration company.

1998

Turnover £238m 
Profit before tax £27.1m 
5,000 people 
  • Market valuation exceeds £1 billion
  • Largest integrated payroll and pensions service for the Metropolitan Police Service.
  • First outsourced HR contract for Westminster City Council.
  • Awarded contract to establish new multi-channel BBC Information Centre serving all UK viewers and listeners.
  • Partnership with the DETR to administer and develop Constructionline, the public sector online register of approved construction contractors and consultants.

1996

Turnover £112m 
Profit before tax £12.3m 
3,500 people
  • Award of largest ever contract to date to manage the Teachers' Pensions Agency and establishment of our Northern Business Centre in Darlington.
  • Set up and administered new theory driving test service for the Driving Standards Agency.
  • Significant new recruitment capability added with acquisition of Recruitment & Assessment Service for HM Government.

1991

Turnover £25m 
320 people
  • Full listing as public company on the London Stock Exchange.

1987

  • Capita launched through a management buy-out, backed by 3i 
    33 people.

1984

  • Capita formed within Chartered Institute of Public Finance and Accountancy. 
    Two people.

 

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