Where we operate
The diversity of our delivery network means we can offer our clients maximum flexibility, quality and cost effectiveness through onshore, nearshore and offshore locations.
The majority of our business sites are in the UK, Ireland and the EU, complemented by operations and delivery centres in the Channel Islands, India, South Africa, North America and the Middle East.
We have more than 4,000 people in Scotland, providing the full range of our services. Many of our services in Scotland are subtly different from those we offer elsewhere in Great Britain – reflecting the differences in the way the market in Scotland works.
Our Wales-based offices specialise in customer management, property and infrastructure and recruitment.
We currently employ nearly 3,000 people across the North and South and are growing our business in Ireland through local acquisition and extending our services delivered to our clients in the UK and Europe.
With business centres in Germany, Austria, Switzerland and Poland, we're one of the leading European outsourcing companies for customer management and digitalisation.
Our Capita India business is the largest and most comprehensive offshore operation for the UK life and pensions industry. We also service clients from a diverse range of industries including financial services, retail, utilities, telecom, media, logistics, the public sector and health.
Our delivery centre in Cape Town provides customer management services including customer service, sales, debt collection and technical support. The skills available in Cape Town also offer scope for a breadth of services including multi-lingual operations, HR, finance and accounting, and life and pensions outsourcing.
Our delivery centre in Dubai predominantly supports our Life and Pensions administration business, as well as supporting other Capita businesses in the region.