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Working with you

Our clients work with us in many different ways – and we’re always open to new and innovative arrangements.

We create better outcomes for you and your customers by designing and delivering services which can solve complex challenges and enhance services.

Whether you need one-off or seasonal support, or a longer-term contract or partnership-based model, we can support you with the talent, technology and processes you need. And, working with us, you’ll be in a better position to react quickly to economic, technological and market challenges.

The concept of outsourcing is changing, as are we. Clients are looking for a lot more than just cost reduction and efficiency savings – the focus is on service improvements for the end user, customer satisfaction and wider digital and service transformation.

It’s by thinking differently and applying innovation that we’re able to help our clients deliver, by making processes smarter, organisations more efficient and customer experiences better. Take a look at our services for an overview of what we do. 

Ways we can work with you

We offer a range of service delivery models, from the more traditional partnerships, to short-term flexible arrangements, joint ventures or shared services.

We have some 450 business sites and over 63,000 highly trained people. While the majority of our business sites are in the UK, Ireland and the EU, we have operations and delivery centres in India, South Africa and the Middle East. Find out more about our onshore, nearshore and offshore locations.

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