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Transforming O2 customer experience

In this video, Capita and O2 explain how their award-winning, transformational partnership is delivering a better experience and improved satisfaction measures for the mobile phone company’s customers.

Capita and O2 have worked together since 1992, growing the scope of the partnership considerably over that time.

We deliver a number of solutions across O2's mobile, broadband, and home phone product range.

Our range of services across the customer lifecycle include consumer and business customer service and support, customer retentions and upgrades.

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