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CHKS Best practice report: shared learning from top hospitals

This new report focuses on selected winners in the 2016 CHKS Top Hospitals awards, aiming to share their successful initiatives throughout the NHS.

Since 2001, CHKS, part of Capita Healthcare Decisions, has celebrated achievement in healthcare quality and improvement through its Top Hospitals awards. These include national awards for patient safety, quality of care, patient experience and data quality, which are decided on the basis of an analysis of publicly available datasets. There is also an international award for quality improvement. We run the event annually to recognise healthcare organisations that have excelled in these areas.

A common theme that emerged among this year’s winners was a focus on putting the patient at the centre of care. The winners also value their staff and use their experiences of daily work on the frontline to shape the future of the patient experience.

CHKS also recognises excellence among hospital trusts that use its health analytics and healthcare improvement services. The cohort of trusts awarded Top Hospitals status has demonstrated significant improvements when compared with other NHS trusts. For example, on average they have a 7 per cent shorter length of stay, 6 per cent fewer emergency readmissions and 8 per cent lower mortality index (risk adjusted) than other NHS trusts.

Four of the awards are for excellence in data quality. Inaccurate data can result in damage to public trust and perception, and can also have a negative effect on finances. Leading trusts are bringing clinicians and coders together to help everyone understand the importance of clarity and accuracy of information. This is not just a back-office function – it is fundamental to the success of a trust.

This report shares the award winners’ experiences and ideas, and highlights associated examples of best practice, which can go a long way towards promoting excellent, patient-centred care across the UK.

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