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Alan Linter

Insight, analytics & improvement director, Capita

Using data and information to do things better has been the central theme running through my career. I started out as an operational leader, then moved into business systems and planning, and have spent more than a decade working in IT and shared services in the outsourcing sector. I joined Capita in 2004 as IT and Shared Services Director, with responsibility for all the new systems implementations carried out on behalf of clients and draws on my experience as a Lean Six Sigma Master Black Belt Practitioner, and a Net Promoter Associate. In my current role I am responsible for Capita Customer Management’s solution, insight, innovation and improvement function.


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