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31 May 2016

IT leaders reveal reasons why organisations are failing to capitalise on the latest tech-led trends

IT decision makers recognise the relevance of the latest technology trends – including big data, wearables and Internet of Things – but are being held back from implementing them in their organisation, according to new research.

Trends vs Technologies, a forthcoming research report from Capita in partnership with Cisco, includes a survey of IT professionals across multiple industries within the commercial sector. It reveals a strong disconnect between nine* key trends and the ability of businesses to implement the technology to realise those trends.

Across all trends, where there is the acceptance that the trend is relevant to the business, the rate of implementation is relatively low. This is despite the fact that 88 per cent agree a financial advantage can be gained from responding to IT trends, while 86 per cent think it would give them a competitive advantage in their industry.

The findings include:

  • 90 per cent of ICT decision makers recognise that big data is relevant to their industry, but only 64 per cent say it is being implemented;
  • 70 per cent said that the Internet of Things is relevant to their business, yet it is only being implemented in 30 per cent of their organisations. The respective figures for wearable tech are 46 per cent and 10 per cent;
  • While 50 per cent believe artificial intelligence is relevant, it is only being adopted by 25 per cent of organisations, with only eight per cent saying it is being adopted within their own company;
  • 82 per cent of decision makers believe trends in technology are overhyped in the media and at industry events at least some of the time.

The research also reveals some of the barriers to implementing technological trends, including a lack of understanding of the trend, pushback from management, and day-to-day issues taking priority over new trends. Many said the culture within their industry was too ‘old fashioned’ to adopt new trends – regardless of the benefits.

A further key barrier was that the decision makers within a business were not always experts in these new trends, with understanding and awareness of their potential applications varying across sectors.

While ICT decision makers have a good understanding of the many positive benefits of these trends, it’s clear that they do not yet have the right technical infrastructure, the right culture within their organisations, or the right engagement and support from their external partners to implement them successfully.

The result is that trends such as big data and the Internet of Things – which could have the potential to transform these industries – are still some way off being properly understood and exploited.

Adam Jarvis

Managing director, Capita Technology Solutions

The full Trends vs Technologies report will be released later this summer.

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