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16 August 2017

HSBC selects Capita to provide mortgage software as it targets further broker channel growth

HSBC has selected Capita’s Omiga mortgage software, as the bank seeks to further grow its broker distribution channel for mortgages.

Capita’s software will provide a single platform which drives greater automation, making it easier for brokers to transact with lenders, upload documents, and track details of mortgage applications and decisions.

The new solution is the first of its kind to be cloud hosted providing the bank with a secure, scalable and high performance environment on which to grow. The speed of delivery is also exceeding that of other similar sized implementations with the programme on target to deliver within 12 months.

Omiga simplifies and streamlines the end-to-end mortgage management process, ensuring applications and decisions are processed more quickly. Benefits of the software include:

  • providing brokers and underwriters a single view of all pipeline cases: with a click users can drill down into each individual case from the single screen;
  • specific role based user profiles allow support staff to access and progress individual cases;
  • ability for documentation, such as proof of identity and income, to be uploaded directly to the case;
  • enables borrower’s eligibility to be qualified and an immediate decision in principle obtained without impacting consumer credit score.

Capita’s Omiga platform offers HSBC the flexibility and functionality the bank needs to deliver a first-class service to its customers. When developing Omiga we listen to customer feedback enabling us to tailor the end-to-end solution to make it as easy to use and effective as possible. The programme is on target to deliver in record time for an implementation of this nature. We are confident this partnership with HSBC will help drive the anticipated growth of its broker distribution channel.

Jon Peart

Managing director, Capita Mortgage Software Solutions

We have developed this platform for brokers with Capita, and it will simplify the process of working with us so that the information brokers need can be accessed quickly and efficiently, including essential case tracking. This will be a gamechanger in how brokers work with us.

Tracie Pearce

HSBC's head of mortgages in the UK

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