This case study is taken from Capita's CR Report 2014. You can download the full corporate responsibility report here (pdf).
Capita is working with the London Borough of Lambeth to deliver a range of council services, including contact centre operations and IT support. The population of Lambeth is one of the most diverse in the UK and has a lot to offer in terms of talent, business growth and investment, but there are also challenges to be addressed, such as equality of opportunity across the borough. As part of the partnership, we have pledged to support local initiatives which help young people through our ‘Creating better tomorrows’ community programmes.
As part of the Lambeth partnership we are working with St Giles Trust, a charity that aims to help break the cycle of prison, crime and disadvantage to create safer communities. St Giles Trust’s SOS Project is London’s largest gang intervention programme and we are funding a project caseworker to provide support for persistent young offenders in Lambeth and those identified on the gangs’ matrix.
The project also works with schools and youth centres to inform young people on the dangers of getting caught up in gang crime as part of the SOS+ scheme. Last year the caseworker supported 25 young offenders across the ‘7 pathways’ – accommodation; education, training and employment (ETE); substance abuse; health; finance; families; and attitude, thinking and behaviour. Helping people deal with these issues is strongly linked with reducing the risk of offending and re-offending.
Between June 2013 and June 2014 successes included:
- 60% identified an accommodation need, 47% are now re-housed either independently or with their family
- 92% were supported to progress towards ETE and 64% secured an ETE placement
- 100% received regular mentoring sessions which, in conjunction with the Youth Opportunity Scheme, resulted in 67% completing or complying with their statutory orders.
As a result of St Giles Trust support, a 17 year old violent offender who was in the top 10 of Lambeth’s gang’s matrix is now on a youth work apprenticeship, including two days a week management training. He recently organised a group of 30 peers and led discussions around joint enterprise for the BBC, who were really impressed with him. He also led discussions about young people in the criminal justice system during a visit by MOJ officials to Lambeth.