Search Menu

CR reporting

Our annual Corporate Responsibility report outlines our approach to CR combined with highlights and performance for the year.

At Capita, being a responsible business means that we operate with integrity, securely and transparently. It involves creating a culture for our employees that is inclusive, inspiring and supportive. It allows us to innovate and deliver smarter services for our clients. These allow us to make a positive contribution to society, both through the services we provide as well as through our community investment programmes.

Corporate Responsibility Report 2016

Capita’s latest Corporate Responsibility (CR) report outlines our approach to CR combined with our 2016 highlights and performance. This report is an executive summary report and provides new insight into the responsible business activity of our organisation following a group-wide materiality exercise.

Building a sustainable business, capable of delivering value to all our stakeholders, is an integral part of Capita’s business model. To reflect this we integrate our CR reporting within our annual report, aligning a number of non-financial KPIs with our four CR priority areas.

In 2016 we conducted a materiality exercise, engaging with a number of our stakeholders, both internal and external, to understand what our significant economic, environmental and social impacts are, and those that influence the assessments and decisions of our stakeholders. This exercise allowed us to identify our four priority impact areas and we have aligned our reporting to these areas.

  • Responsible Business Practices
  • Delivering for our Clients
  • Our People and Culture
  • Supporting our Communities

Download our report

Engaging with our stakeholders is key to Capita’s success and both our annual employee and client surveys provide some great feedback on how we are doing as an employer and service partner. As always, this intelligence is being used to develop how we operate as a business to ensure we retain our market leading position.

Other key highlights from our 2016 report include:

  • Invested £2m through our community programmes, including volunteering hours, sharing our expertise and Gift in Kind. We also collaborated with clients to tackle pressing social issues on a local and national scale
  • Reduced our energy usage by 8%
  • £19m invested in training support
  • Continued to support local economies and small businesses to grow by further increasing the number of SMEs in our supplier base to 70%
  • £853k raised through our partnership with The Prince’s Trust since 2014

Our employees continue to fully involve themselves in various CR activities across the business, including:

  • our ongoing ‘Going green’ initiatives, such as our mobile phone and ink cartridge recycling, and waste reduction schemes
  • fundraising and volunteering for our corporate charity partner as well as local charities and community groups
  • our work with school children to improve their employability skills and deliver CV advice workshops
  • collaborative working with SMEs to help small businesses build capacity and support local job creation and growth.

For further information or to provide feedback please email

Connect with us