The exercise looked at both internal and external factors, both current and emerging. It involved:
- desk based research identifying relevant legislation, industry issues and trends, including the Sustainable Development Goals, societal expectations and peers’ material issues
- telephone interviews with external stakeholders including clients, suppliers and SRI investors
- survey of our employees
The results of the exercise allowed us to identify our four priority impact areas where we will focus our efforts going forward and we have aligned our reporting to these areas.
Our priority impact areas
- Responsible business practices
- Delivering value for our clients
- Our people and culture
- Community investment.
We’ve developed metrics to help us measure our progress against each of the different topics included in our materiality matrix.