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Our approach to CR is straightforward. It involves identifying and managing our impacts across our four key areas.

Our CR Steering Group includes the functional heads from key areas, and is responsible for implementing the Group's CR strategy and providing guidance to our business units.

In conjunction with the Group Board, the Steering Group is responsible for identifying and managing our material, social and environmental impacts. This involves looking at the areas which could have the greatest impact on the future of our business, including any emerging trends in the markets in which we operate.

Each year, the Steering Group reviews our main impact areas based on input from the relevant internal teams who have strong connections with key stakeholders and a clear view of what is important to Capita's business.

More details on our materiality impacts and 2015 review can be found in our 2015 CR report.

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