We have the depth and breadth of knowledge, experience and capability to support you whether you are a new retail market entrant who needs support as you experience significant growth or an established organisation looking to transform part of your operation.
With continued downward pressure on electricity and gas margins and the ever reducing consumption volumes, Capita is well placed to support the transformation required within your business.
- We can help you realise your vision for a more efficient customer service which delivers a personalised and joined-up digital experience and improved loyalty and trust. Our customer management expertise will support you in building your customer base, enabling you to broaden your service proposition and stabilise your long term business strategy.
- We can help transform your target operating model, optimising your business to drive performance, efficiencies and the cultural shift within your organisation required to embed the change.
- Our track record in transformation projects, both small and large scale – not least our appointment to manage, implement and run the national smart metering infrastructure – means we are the ideal partner to position you to deliver and respond to the rollout and impact that smart meters and smart meter data will have on the industry.