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Retail financial services

We provide services to banks, financial insitutions, utility companies and / or private equity firms in the UK and Ireland looking for full end-to-end servicing for our retail clients.

These services include:

  • Debt recovery and collections
  • Remediation services
  • Analytics and risk management
  • Mortgage and loan products.

Helping financial services companies manage consumer issues

We help financial services companies to manage a wide range of customer issues to improve customer service, treat customers fairly, and to ensure complaints are handled appropriately.

Our solutions include:

  • Remediation services
  • Complaints management
  • Identifying vulnerable customers
  • Interim resourcing for delivery of key projects
  • Loan servicing and workout
  • Legal services and litigation
  • Credit risk analytics
  • Payment collection
  • Debt recovery
  • Governance and regulatory support.

Analytics and risk management

We provide credit risk and analytics services along with wider analytics and data insight capability across a number of sectors.

  • Lending
  • Private equity
  • Investment funds
  • Debt purchasers
  • Debt collection agencies.

As well as providing a range of innovative and bespoke solutions to help our clients in all areas of the credit risk cycle, we have a suite of service packages which can be tailored to your organisation’s needs including:

  • Credit risk management for lenders
  • Due diligence for private equity and investment funds
  • Pricing and operational support for debt purchasers and DCAs
  • HR analytics.

Mortgage and loan services

If you are a bank, financial institution or private equity firm in the UK or Ireland looking for full end-to-end servicing for retail (owner occupied and buy-to-let) mortgage and loan products, then our team has a range of solutions to suit your needs. With over 200 colleagues in our retail division, operating mandates across multiple partners, you can be confident you will receive the right level of service and knowledge.

We have expertise in both primary and special servicing and significant experience in project managing acquisition, migration and ongoing management of loan books.

We approach each servicing engagement as a partnership with clear definitions of operational performance, regulatory control, reporting and SLA compliance - ensuring your organisation receives a smooth and efficient level of service. Our front line teams are supported by a strong risk, compliance, HR, business support, IT, legal and accounting framework, to ensure consistent high calibre service delivery.

If you require a due diligence solution, our data analytics arm Euristix can assist with portfolio analysis, strategy definition and performance reporting.

For more information, please visit our mortgage services website.

Connect with us

New business development team +44 (0) 20 7799

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