Our commitment during the pandemic and beyond

Our priority at Capita is to support our clients as they adapt to unprecedented circumstances, to continue keeping critical national infrastructure, businesses and public services running smoothly and to protect the well-being of our colleagues

Disruptive times

Our priority at Capita is to protect the well-being of our colleagues, clients and partners – and to carry on serving the communities and societies in which we operate. 

Despite the uncertainty we are all facing across the world, our business operations are resilient. Our colleagues across Capita are doing everything they can to carry on serving our clients and helping them to maintain the vital services they provide to customers and citizens.

Homeworking and remote solutions for colleagues are being introduced, where possible, to ensure the delivery of critical services. In cases where office-based or on-location working is still necessary as part of our client and customer service, we are fully committed to make sure the well-being of our colleagues remains of the utmost importance.

Business and supplier preparedness are central to our approach to this crisis, and we have robust measures in place to ensure provide service for our clients.

Each Capita division has a dedicated Pandemic Planning Team to ensure we maintain our operations and capabilities as the situation evolves.

We are here to serve our clients – from national governments to major consumer-facing brands – with additional capacity and resilience to meet the rapidly changing demands of these extraordinarily unpredictable times.

Message from Jon Lewis

Our CEO, Jon Lewis, has sent a message from his home to all colleagues at Capita with his thoughts on what the current crisis means for us at Capita and as individuals. Please do take a few moments to watch it.


Jon Lewis, CEO at Capita

“I am so proud of what we are doing, together, to respond to this crisis – supporting one another and keeping colleagues safe, and helping our clients sustain the essential services that millions of people rely on every day.  Thank you for everything you have done - and continue to do - at this most difficult of times. We are in this together, and we will get through it together.”

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