Capita customer management is the leading outsourcing provider of managed customer services in the U.K. Working across sectors and industries, the outsourcing service we provide for our clients is a transformational partnership where we manage their customer contact, leaving them to focus on what they do best.
Our 40 years of experience has given us an in-depth understanding of customers, their behaviour and how they interact. Our skill, knowledge and technology allows us to transform client’s customer management operations, placing the right people in the right locations who can adapt to and represent the client’s brand. Through partnering with us, clients benefit from reduced client contact, cost savings, increased revenue and professional customer engagement. We have successfully migrated or established over 5,000 contact centre staff without disturbing client’s services with our seamless transition process.
We manage customer contacts in the U.K., in-house, offshore or all three, ensuring clients do not lack resources when handling major projects. We help clients meet their increasing customer demand by providing the right solution from the right location and the right people. All our contact centres run to the same standards and share the same protocols ensuring excellence across the board.