Search Menu

Implementing transformational change at Papworth Hospital NHS Foundation Trust

Capita is working in partnership with the Trust in the design, delivery and evaluation of a transformational change management and leadership development programme

This will see them achieve their strategic objectives of:

  • re-location to the Cambridge Biomedical Campus by early 2017, requiring practical change in care location and ways of working to provide state of the art working environments for staff and patients
  • implementation of an e-Hospital project, providing a unified patient record, to manage clinical, administrative and management information
  • achievement of significant financial savings between 2013 and 2016 – with ongoing financial efficiencies.

Our approach

We have designed and implemented a programme that:

  • enables staff to deliver transformational change and build internal capability - using development centres to identify individual and organisational strengths and areas for improvement
  • supports the Trust’s strategic development, making a significant contribution to service improvement targets - breaking down barriers to effective and efficient care
  • creates a positive culture and future vision across the Trust
  • provides a structured leadership development programme - incorporating key areas and a range of techniques
  • increases medical engagement in the transformation programme - with a clear focus on clinical leadership
  • delivers excellent project management training
  • offers a clear benefits realisation approach and plan
  • spreads innovation across the Trust
  • produces visible alignment with existing and allied programmes underway in the Trust
  • provides long term sustainability as staff roll out the change initiatives and new behaviours are embedded within the organisation culture.

Working with the Trust

We worked with the Trust teams to embed service improvement methodology into selected service areas and also provide additional development and coaching of staff during the implementation of these projects.

The initial projects included:

  • Minimising length of stay
  • Improving critical care
  • Catheterisation Labs utilisation and efficiency
  • Improving outpatients services
  • Respiratory Support and Sleep Centre
  • Staff Engagement.


  • Catheterisation laboratory variation from planned daily start time reduced by 30 mins.
  • Catheterisation laboratory overall utilisation increased by 10% catheterisation laboratory.
  • Catheterisation laboratory planned usage time versus actual time now achieving 100%.
  • Reduction in Critical Care agency spend of over £50,000.
  • Introduction of Home IV antibiotics service for Lung Defence patients has saved 1,333 bed days.
  • Home IV antibiotics service has exceeded number of patients planned to be treated with home care pre-mixed syringes by 72%.
  • Income from additional outpatients in RSSC increased by £20,000.

Papworth Hospital NHS Foundation Trust and Capita were awarded the 2014 Excellence in Organisational Change Management award from the Association for Business Psychology for this work.

The Capita approach and methodology has really captured and energised the operational teams, this is fantastic to see; I am witnessing - and supporting the challenge of corporate norms that is coming from front line staff.

Claire Tripp

Chief operating officer, Papworth Hospital

Connect with us