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Future gazing: our predictions for 2018

A range of our experts came together throughout December to share their business predictions for the year ahead. At Capita we have a broad range of expertise and we unlock value across a wide range of industries. Our experts cover predictions from AI, to procurement, to wellness in the workplace. See the full round-up below.

Capita’s solution architect, Kieran Lee shares his prediction for social care in 2018.

Capita’s director of digital transformation, Catherine Howe, shares her predictions for digital in 2018


Capita’s head of automation Centre of Excellence, Anish Shah shares his prediction for the top 3 trends for RPA in 2018. 

Béatrice Butsana-Sita, managing director of Capita Networking Solutions, shares her prediction for network security in 2018. 


Capita Customer Management’s Ken Wheeler shares his prediction for the impact of AI and chatbots on customer relationships

Antonio Tejada, MD of Capita Translation and Interpreting shares his prediction for breaking the language barriers in 2018. 


Neil Mackin, Capita’s analytics director, shares his prediction for data analytics and AI in 2018.

Susan Ring, Capita Employee Benefits' CEO, shares her prediction for wellness at work in 2018.


Capita Remediation Services business director, Tony Dunbobbin, shares his prediction for 2018. 

Dr Charles Young, Capita’s senior medical officer shares his prediction for healthcare in 2018. 


JonJo Hobbs, managing director, Capita Procurement Solutions shares his prediction for technology in procurement in 2018. 

Nick Wilding, general manager, cyber resilience at AXELOS shares his prediction for cyber attacks in 2018.


Capita Software Service’s Andy Davies shares his prediction for the payments sector in 2018. 

Capita’s Alexandra Cousins believes 2018 is the year of people, place and pragmatism.


Jonathan Prew, head of Capita Local Government shares his prediction for the public sector next year. 

Dave Spencer, managing director of Capita Real Estate and Infrastructure shares his prediction for regeneration in 2018. 


Dr Andrew Swift, director at Fera Science Ltd, the joint venture between Capita and Defra, gives his prediction for the impact of Brexit upon the food and farming economy.

Richard McCarthy future gazing quote

Capita’s Strategic Services senior director, Richard McCarthy shares his prediction for affordable housing in 2018. 


Capita’s business development director, Jonathan Thomas shares his prediction for local government in 2018.

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