Supporting your customers with technology and skilled people
With financial pressures increasing, more people are falling behind with their payments. How you respond to your customers when they are struggling can make all the difference in protecting your business and ensuring a fair outcome for your customers.
As a Financial Conduct Authority-approved market leader in debt management, we collect arrears of more than £5bn a year for our clients. We have the expertise and technical solutions to help you to create the best possible collections experience for both your customers and your customer service agents, improving your collections rates and reducing your costs, while complying with the FCA’s guidance on fairness.
Leading banks, utility companies, telecoms and finance firms use our expertise, training and technology, such as real-time speech analytics to support agents and conversational AI for customers who prefer to self-serve. With the right tools and training, you can create a human-centred approach that supports the customer every step of way and can even prevent them from falling into debt in the first place.