Expert support when you need it
Our dedicated resilience workforce can be ready to support you in just a few weeks, taking the strain off your people with a range of services, including:
Planning and building control
Revenues & benefits resilience
Benefits are a vital source of income for many people, from job seekers to society’s most vulnerable. With so many lives depending on them, it’s never been more important to get funds to those who need it swiftly and accurately. Revenues collection also remains crucial, delivering key income to help keep local services going.
Currently providing 16,500 hours of resilience services every month to strengthen local council teams, our experts help process faster, accurate benefit payments and collect revenues such as council tax with sensitivity to those who may be experiencing difficulties at the moment. Whether you have a surge in claims and/or staff unable to work, we can start immediately on flexible contracts, ensuring you can safeguard important income and support those communities who need it most.
Property asset management
Our property experts have been supporting the public sector with their properties for over 20 years, including local authority buildings, social housing, schools, universities, leisure centres, hospitals and health centres.
From asset optimisation experts who advise on your portfolio, to our facilities management and maintenance professionals, we ensure your properties aren’t only safe and compliant, but also that they’re as cost efficient and sustainable as possible.
Creating a resilient service for the future
Even before the pandemic, the pressure on local government had been mounting for several years. Covid-19 has further intensified the pressure on council finances and resources, with a long journey of recovery ahead. By reviewing the way you deliver council services, we can help you make them smarter, more effective and cost-efficient to run.
Citizens expect the same seamless, easy digital customer experience from the public sector as they do from the retailers and banks they use every day. With more than 30 years of local government experience and diverse digital capability, we’re ideally placed to advise how you can meet those expectations by digitally transforming public services.
Our work with Barnet Council saw more than 34,000 new online citizen accounts created and 30,000 successful transactions in the first full year. Digital transactions increased by 46% and form submissions saw an overall increase of 30.5% after the first year, while call volumes dropped 5% despite significant operational changes.
We’ll work hand-in-hand with your organisation to transform the services you provide, in line with legislation and regulatory compliance requirements.