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Easing the strain on revenues and benefits services

Our team of experts is ready to help you process faster benefit payments and collect crucial revenue so you can safeguard important income and support those communities who need it most.
Child playing in play park

Efficient benefits payments and revenue collection have never been more important

When you're able to process benefit claims more effectively and collect a greater proportion of revenues payments, you’re in a stronger position to deliver better outcomes for those who need it most in your communities – even more important now as more people than ever find themselves struggling as a result of the Covid-19 pandemic.

Our team of experts can help your local authority do just that – helping with the efficient and accurate processing of benefits payments whilst safeguarding vital income to help pay for the services which we know are critical to so many people’s lives.

Providing timely support to vulnerable people

We strengthen your team when you need that extra resilience and can start immediately on flexible contracts – particularly useful if you have a surge in claims and/or several staff unable to work due to illness.

Our unique, powerful combination of skilled, experienced benefits administrators and cutting-edge back-office systems results in significantly faster benefit processing times - so you can get support to the most vulnerable in society as soon as possible.

And although the current emphasis might be on getting help to those who need it, we also support with the vital role of revenues collection, such as for council tax. We recognise that many more families than usual may be experiencing difficulties at the moment and reflect sensitivity in our approach to helping you to collect income faster so you can invest more into local services.

16,500 +

Hours of resilience services we provide every month to local councils

14,000

New claims we support every year

£5.4bn

Revenue we collect every year on behalf of local authorities

10,000

Overpayment recovery actions processed

240,000

Change in circumstances processed

Benefits

Monitor performance to help you continually improve the service

With our service-agnostic IT systems you have the whole picture of operations to locate and resolve bottlenecks quickly and easily, digitising traditional ways of working to boost turnaround times and deliver real improvements.

Years of experience, to guide you through the years ahead

No two local authorities are alike which is why our service flexes to solve your challenges, helping you hit targets faster. For over 30 years our award-winning service has delivered results for over 100 local authorities up and down the UK as we’ve been working with councils to assess, identify and recommend better ways for adding value to unique local requirements.

Less pressure, more peace of mind

We ease the pressure that comes with delivering critical services, paying over £1billion in housing benefits and collecting over £5.4 billion in revenue every year on behalf of local authorities, including £1.9 billion in council tax from 1.4 million UK households. Our flexible and scalable services give you the resilience to deal with particularly challenging times, such as the response to the pandemic, both now and tomorrow.

Our services

Our suite of revenues and benefits resilience services – available as flexible long or short term contracts – includes:

01

New claims and changes in circumstance processing

We process new benefit claims from application receipt to the commencement of the claim as well as processing changes of circumstance info and managing overpayments. We also process short-term discretionary payments.

02

Housing benefits overpayments support

A flexible resourcing approach which rationalises your debt profile to take the most appropriate action and significantly increases revenue for the council – with an expected up to 5x return on investment.

03

Test & Trace payments & bespoke Covid-19-related initiatives

We’ve responded to the pressures of the pandemic by taking on additional workloads related to Covid-19 to relieve the pressure on local authorities– including test & trace payments.

04

Appeals and complaints

Our trained benefits assessors support with benefit claim appeals and complaints at all stages. We review the existing Housing Benefit and/or Council Tax reduction decision and can represent authorities at tribunal for appeals.

05

Council tax and NNDR collections

We're helping local authorities administer, collect and recover council tax and business rates, maximising revenue collection so more can be invested into local services.

06

Proactive rent collections and arrears management

We can help you better support your tenants, while minimising the impact on revenue collection, budgets and services, with our fully-managed rent collection and arrears management service.

07

Single person discount review

Our fully-managed service quickly identifies residents who are no longer eligible to claim single person discounts on their council tax, meaning no extra work for your in-house teams.

08

Training & development

Our recruitment and training options include recruiting dedicated resources which are employed directly by us to provide flexibility and stability without authorities having additional resources on the payroll.

09

Consultancy and support services

We offer a range of initiatives to enhance services, including quality assurance support, subsidy checking, performance management consultancy, service reviews, system conversions and planning capacity.

Book your free resilience consultation

We’re offering a free resilience consultation session for you to see the difference we can make to your operations. Our team is ready to work with you and share best practice to empower your people to boost performance and deliver better outcomes for communities

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The team always delivers on time and to high standards and the responsiveness and reactiveness to help us through unexpected peaks in demand is really impressive and ensures we always deliver an exceptional service to our citizens.

Tim Hillman-Brown, Head of Revenue and Benefits at Lambeth Council

Our related services

01

Benefits and business rate grant disbursement

Capita is the country’s leading provider of housing benefits support services, supporting over 100 local authorities across the UK and paying over £1bn in housing benefits every year.

Read more
02

Council tax and NNDR collection

We're helping local authorities administer, collect and recover council tax and business rates, maximising revenue collection so more can be invested into local services.

Read more
03

Single person discount review

Our fully-managed service quickly identifies residents who are no longer eligible to claim single person discounts on their council tax, meaning no extra work for your in-house teams.

Read more