Easing the strain on revenues and benefits services
Efficient benefits payments and revenue collection have never been more important
When you're able to process benefit claims more effectively and collect a greater proportion of revenues payments, you’re in a stronger position to deliver better outcomes for those who need it most in your communities – even more important now as more people than ever find themselves struggling as a result of the Covid-19 pandemic.
Our team of experts can help your local authority do just that – helping with the efficient and accurate processing of benefits payments whilst safeguarding vital income to help pay for the services which we know are critical to so many people’s lives.
Providing timely support to vulnerable people
We strengthen your team when you need that extra resilience and can start immediately on flexible contracts – particularly useful if you have a surge in claims and/or several staff unable to work due to illness.
Our unique, powerful combination of skilled, experienced benefits administrators and cutting-edge back-office systems results in significantly faster benefit processing times - so you can get support to the most vulnerable in society as soon as possible.
And although the current emphasis might be on getting help to those who need it, we also support with the vital role of revenues collection, such as for council tax. We recognise that many more families than usual may be experiencing difficulties at the moment and reflect sensitivity in our approach to helping you to collect income faster so you can invest more into local services.
Hours of resilience services we provide every month to local councils
New claims we support every year
Revenue we collect every year on behalf of local authorities
Overpayment recovery actions processed
Change in circumstances processed
Monitor performance to help you continually improve the service
With our service-agnostic IT systems you have the whole picture of operations to locate and resolve bottlenecks quickly and easily, digitising traditional ways of working to boost turnaround times and deliver real improvements.
Years of experience, to guide you through the years ahead
No two local authorities are alike which is why our service flexes to solve your challenges, helping you hit targets faster. For over 30 years our award-winning service has delivered results for over 100 local authorities up and down the UK as we’ve been working with councils to assess, identify and recommend better ways for adding value to unique local requirements.
Less pressure, more peace of mind
We ease the pressure that comes with delivering critical services, paying over £1billion in housing benefits and collecting over £5.4 billion in revenue every year on behalf of local authorities, including £1.9 billion in council tax from 1.4 million UK households. Our flexible and scalable services give you the resilience to deal with particularly challenging times, such as the response to the pandemic, both now and tomorrow.
Our suite of revenues and benefits resilience services – available as flexible long or short term contracts – includes:
New claims and changes in circumstance processing
Housing benefits overpayments support
Test & Trace payments & bespoke Covid-19-related initiatives
Appeals and complaints
Council tax and NNDR collections
Proactive rent collections and arrears management
Single person discount review
Training & development
Consultancy and support services
Book your free resilience consultation
We’re offering a free resilience consultation session for you to see the difference we can make to your operations. Our team is ready to work with you and share best practice to empower your people to boost performance and deliver better outcomes for communities
The team always delivers on time and to high standards and the responsiveness and reactiveness to help us through unexpected peaks in demand is really impressive and ensures we always deliver an exceptional service to our citizens.
Tim Hillman-Brown, Head of Revenue and Benefits at Lambeth Council