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Supporting you with the details that matter

Making changes to support you through the application process

You can apply to any of our vacancies online via our recruitment system, called Workday. When you select the ‘Apply’ button on a job advert, you will need to create an account. You will then be asked to complete a number of fields within the application form including your contact details and upload a copy of your CV, unless you were instructed that you don’t need to include a CV in the advert.

The online application form provides a responsive interface with the ability to zoom in and is compatible with:

  • common screen readers
  • focus indication and keyboard support for non-mouse users
  • speech-to-text software for hands-free users
  • colour and contrast enhancements provided by assistive technology.


The assessment process that follows your application depends on the role you have applied for, but the process may include the following steps:

Telephone screening call: this is usually the first stage of the process after your application. You will be contacted by one of our Sourcing team to discuss the role you’ve applied for, your CV and any questions you have about the role. It is generally conducted over the phone but can be conducted over video interview if preferred.

HireVue or MS Teams interview: these are both online, web-based video interview platforms. We use these tools to conduct face to face video interviews and assessments, which might include competency-based interviews, presentations and informal role discussions with different interviewers associated with the role you applied for.

Arctic Shores behavioural assessment: this is a gamified assessment programme created by our partner, Arctic Shores. The assessment typically takes around 45 minutes to complete, but there is no time limit overall. Some levels require that you respond within a certain amount of time, but this is made clear as it occurs. It includes 8 web-based visual tasks that you will navigate with controls using both hands. Although the assessment contains audio accompaniments, these do not form any part of the tasks.

Across the 8 tasks you’ll be asked to attempt some activities involve number and letter recognition, emotional expression recognition, response time and accuracy, memory, decision-making, and hand-eye coordination.

We want to make sure our assessment process is as accessible for you as possible, so if you have a condition that you believe may impact your ability to complete any of the type of tasks mentioned above, please let us know and we will do our best to accommodate any adjustments to the process you may need. If you’re unsure about anything, please just ask.

We want to make sure our assessment process is as accessible for you as possible, so if you have a condition that you believe may impact your ability to complete any of the type of tasks mentioned above, please let us know and we will do our best to accommodate any adjustments to the process you may need. If you’re unsure about anything, or have any specific queries that you would like to speak to a member of our resourcing team about, please email reasonableadjustments@capita.com and we will get back to you.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Covid-19

We’re supporting our clients as they adapt to a new world in the wake of Covid-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible. We’re continuing to adapt to the unprecedented circumstances brought about by Covid-19.

Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices.

Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of Covid-19.

The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.