We work with a number of big and reputable brands

These brands include O2, Volkswagen Group, British Gas, RSPCA and William Hill. We also offer a variety of other roles; some contact centre-based, some office-based and some field-based, which can be all found on our customer service page.

Find new opportunities

It’s an opportunity for you to work for a large, professional company that offers stability and security, as well as a stimulating and diverse environment, vibrant culture and considerable support and opportunity too. We look for self-motivated people with a confident approach to everything they do. If that’s you, get in touch.

All jobs returned in this search will be customer service roles in our contact centres shown on our locations page.

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Contact centre locations

Contact centre locations

We operate from different locations in the UK and overseas. Our UK based contact centres range from Scotland to Leeds, and the North West. Find out what each can offer, and which suits you.

More about our locations

The roles

Our contact centres support a diverse range of businesses and functions. Working on projects from sales at O2 to fundraising at the RSPCA, you’ll provide a friendly and professional service to customers while responding to a range of queries.

Depending on the business you’re working for, you could be offering advice, problem solving, fielding complaints or taking orders and processing payments. The variety of roles on offer is extensive but they each share a common purpose – ensuring the needs of the customer are satisfied and helping to achieve better outcomes for our clients.

With plenty of opportunities to progress, the sky is the limit for those who prize integrity, support their team and are confident and positive.

Key duties

Communication, conscientiousness and a customer-focused approach. There are a variety of roles available within our contact centres, but each employee is encouraged to share and apply these values to their role every day.

Your journey with us

A job at one of our contact centres isn’t a final destination, but the start of a journey. We go the extra mile to encourage our talent to grow personally and professionally. Let’s see where we can take you.

Putting you at the heart of our business

We see motivation, engagement and development as fundamental to our success which is why My Journey is essential to our day-to-day lives at our contact centres. We invest in our people: we’ll provide you with the support and opportunities you need to develop both personally and professionally, and to help feel welcome in a friendly and open environment. We help you to help us.

What to expect

Working in a customer contact centre requires patience and understanding. It’s important to approach difficult challenges with a friendly and positive attitude. You’ll listen carefully to requests, queries and complaints, managing them sensitively and coming up with effective solutions. We’ll make sure you’re surrounded by a team who can offer advice on how to deal with certain challenges, so you’ll feel supported every step of the way.

We firmly believe that a customer-first approach leads to a good overall customer experience. We encourage you to treat each customer individually. Although this may be your twentieth query to answer, it’s important to remember that it’s their first to ask. On a typical day you may have to deal with upset or more confrontational people who require a little patience. However, you’ll also deal with people who are immensely grateful for the help you’ve provided. While not an easy job, it can be immensely rewarding if you do it well.

What's in it for you?

We’re committed to your personal and professional development and offer support and training to advance your career. We recently launched Capita Learning, a service that provides a variety of courses and opportunities to help further your career ambitions. Along with mentoring schemes and external training, we also offer access to accredited courses, which can prove invaluable to advancing and developing your skillset. We don’t just stop there. Also available are invaluable masterclasses for senior leaders across the business. From mentoring schemes and external training, to accredited courses and the Capita Academies, there’s something for everyone.

What do we offer in return?

Find out more about our benefits

The application process

When you’ve found a role you’re interested in and you’ve read a bit more about what’s involved, you can hit the ‘Apply’ button at the bottom of the advert to start your application.

Then once you’ve submitted your application, you’ll receive an automatic response telling you that a member of our recruitment team will be in touch.

After that, the recruitment process is below. If you issues you can always call us on 0800 083 3917 or email customermanagementjobs2@capita.co.uk and we’ll be happy to help.

Want to find out more?

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Customer services

Supporting our clients with expert customer services.

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Our locations

We have a huge number of operations all around the UK, across a wide range of sectors and skill sets.

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Careers by sector

Our people work across multiple sectors, locations and businesses.

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