Applications for the Digital Tech Consultant Apprenticeship have closed for this year's intake. However, you can register your interest in next year's intake below.
Discover what you'll experience
Gain hands-on experience across a range of exciting, innovative projects and work with other curious minds to find real world solutions to problems. Watch our videos to find out why our Digital & Tech Consultant Apprenticeship is a great option to develop your career.
At Capita, we’re committed to being a purpose-led, responsible business creating better outcomes for our people, clients, suppliers, investors, and society. And we're always listening and we welcome ideas from all our colleagues as we strive to do more. We believe businesses should be part of the solution to the problems faced by societies all over the world, by putting the benefit to society and people at the heart of their success.
Find out about some of the exciting projects we work on:
With nearly 70% of consumers now using messaging instead of phone calls to interact with brands, many organisations want help to digitally transform how they interact with their customers. Our apprentices get to work in digital squads that rapidly design and deliver AI chatbots for our clients such as local authorities and major insurance companies. The team map out a customer journey for all the different branches of conversation, design the dialogue the bot will have with customers, build and deploy the bot using low-code tools, train it to identify user intents, and finally test it with real customers to get feedback on how to improve it.
Financial Services Compensation Scheme (FSCS)
Set-up by the UK Government and funded by the industry, the FSCS protects customers. It allows individuals to claim against financial services firms that have failed or miss-sold. So, when a large investment fund collapses, FSCS has a huge number of vulnerable claimants to support. But given the tight timeframe and sheer number of claims, processing high volumes of voice recordings is nearly impossible. Using Microsoft’s Azure Speech Services and Capita’s own IP related acceleration tools we transcribed 700,000 call recordings of varying size and quality quickly and accurately. This allows FSCS to search against sector-specific terminology like ISA, bond, investment type, categorize the claim and process it further. FSCS can identify the required evidence quickly and actively make the right decisions. FSCS had been unable up to now to unlock the insights hidden within the call recordings quickly enough to process the claims. However, utilising custom speech-to-text models, it has compressed a human process from 8 months to 3 weeks. The resulting speech to text model is more accurate than anything existing in the financial services sector, saving time and resources while unlocking hidden insights.
Social media insights
We built a data analytics platform to pull data from a variety of sources, including social media, to help predict incidents that could require an emergency service response. This platform was recently adapted to analyse social media posts across the UK regarding COVID-19. We were able to create sentiment heat maps to understand how the UK is feeling; for example, how mobility has changed since lockdown, and how the UK compares to other countries. This kind of information is really useful to show how the UK feels after government announcements and can be used to determine what messages would resonate best with the general public.
What to expect
Your very first week of your apprenticeship will be remote, so you’ll be working through your induction into Capita Consulting from home. This will include presentations from leaders at Capita, leaders of the Digital & Tech Consultant Apprenticeship Scheme, and from graduates who’ll share some of the digital squad projects they’ve worked on. You’ll also meet your buddies, mentor and trainee support team, and there’ll be some team building activities too.
The following six weeks residential training will give you a launchpad into the Digital and Technology course at Ada National College for Digital Skills located in the Manchester Technology Centre. You’ll be studying the first three modules covering computer programming (Python for data science), project management (including Agile) and database systems, and accommodation will be provided near Ada during those weeks.
Following those six weeks, you’ll then join Capita Consulting for your first rotation, which will be in either the Transformation, Cloud Engineering/Cyber or Data & AI guild.
After your first rotation, you’ll follow a block release schedule consisting of seven weeks working on your projects at Capita Consulting, and one week back at Ada.
Your tuition will span 18 experience design, cloud engineering, data science, cyber, project delivery, business analysis, research, innovation, and entrepreneurship-related subjects over three years.
On successful completion of your three-year apprenticeship, you’ll become a foundation level consultant in one of our three Capita Consulting guilds.
What skills you need
You need BBC at A level or the equivalent of 112 UCAS points to enrol on the Digital & Tech Degree Apprenticeship, and then your Ada Digital and Tech tuition and on-the-job training will give you all the skills you need to succeed as a consultant. We’re simply looking for people who are passionate about problem solving, have an appetite for learning, are adaptable and enjoy collaborating with others. Our consultants are open, proactive, and supportive of others, so if you think you fit, it would be great to hear from you.
The first step is to apply online and answer some eligibility questions. You’ll fill in an online form and although there’s an option to add a CV, it’s not necessary to attach one.
If you meet our eligibility requirements, you’ll go through a game-based assessment and numerical reasoning test created by our partner Arctic Shores. This will help us find out more about you, and give everyone a fair, unbiased chance to do well. It’ll tell us all about how you learn, and you’ll get to see your results too, so you can see where your strengths lie.
If you reach the next stage of our application process, we’ll invite you to a virtual assessment event, which will last around half a day. This is a great opportunity for you to find out more about Capita Consulting and the areas you’ll be working in. We’ll want to find out more about you, so we’ll give you a task to research and present back on the day. You’ll also have a conversation with us which focuses on your future potential, rather than asking you to demonstrate past skills and behaviours.
If you’re successful at your virtual assessment event, you’ll be made a conditional offer and your onboarding process will start! We’ll also give you your start date and get you enrolled on your degree.
Who are The Youth Group?
The Youth Group is an organisation committed to improving the odds for young people and helping them into work. They support us in bringing future talent into our organisation. During the application process, if you meet our minimum eligibility criteria, you will be given the opportunity to connect with an ally from The Youth Group. Your ally will provide personalised guidance throughout the recruitment process and answer any questions you may have. Even if you’re not made an offer, your ally will provide mentorship and support with future career opportunities.
What’s ‘off-the-job training’ and why do I need to do it?
Off-the-job training is learning undertaken outside of day-to-day work duties and contributes to the achievement of your apprenticeship. This training takes place within your normal (contracted) working hours. In this case, your off-the-job training will result in your Ada Digital and Tech BSc degree.
What’s it really like to work at Capita Consulting?
We encourage people to be themselves and we seek out a diverse range of opinions. We work in a truly collaborative style where everyone can contribute ideas, and we make sure all voices are heard. We lead by example and we do not tolerate prejudice or discrimination among colleagues. We’re always looking to find new ways of working to create a culture that is safe and free from barriers. Our Capita wide Youth Council elevates the young voices of our future leaders and to help us shape the Capita of the future. We also have a Youth-focused internal communications forum, allowing young people to speak with each other around topics relevant to them. Capita already supports the Kickstarter scheme that gives opportunities to those from lower socio-economic and a diverse range of backgrounds to experience the world of work.
What support will I get in the role?
You’ll have lots of support throughout your apprenticeship, including an Ada support officer, a member of the trainee support team, a mentor and a buddy. You buddy will be from a previous graduate scheme so they’ll know what it’s like to be in your position. They’ll be on hand to help you navigate the organisation’s ways of working and to support you in the role.
Will I be stuck making the tea?
Absolutely not*! From day one you’ll be involved in real Capita Consulting projects. *But you might want to make a round anyway!
What happens when I finish the apprenticeship?
At the end of your three-year apprenticeship, you’ll have a BSc in Digital and Technology, no student debt, three years’ work experience and a job as a foundation level consultant.
Where you’ll be working
This apprenticeship is a combination of office and home-based working. On average you’ll be based two days a week at one of our three Capita Consulting hubs — either Birmingham, London or Newcastle — so ideally you won’t be too far away from one of these locations.
Interested in finding out about our other apprenticeships? You can check out our other apprenticeship schemes on our apprenticeship page.