Turnaround abandoned online visits
eCommerce businesses are investing billions to create an automated customer experience across their buying journeys to drive sales, brand recognition and repeat customers.
If a customer is distracted whilst on a website, or encounters a problem, sales are abandoned, which costs organisations.
Capita’s abandoned website recovery technology creates a real-time intervention point to address potential customers’ concerns.
It automatically triggers personalised communications via multiple channels, re-engaging site visitors and encouraging customers to complete their purchase.
Our solution
The solution |
Identifying and retargeting customers who’ve dropped out of a website journey, checkout, or payment process. |
What is it | Our abandoned website recovery technology tracks visitors on your website, captures when they’ve abandoned their journey, alerts you within 60 seconds, and enables you to re-engage with that customer, via voice, SMS, webchat or email. |
How it helps | It helps you track, trace, help, nurture and convert your customers, creating loyalty through greater customer satisfaction. We are delivering for our clients:
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Features include |
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Who’s it for | Any eCommerce business owner. |
Getting started | Contact our experts |
Key features
A suite of solutions you can design around your customer’s requirements to enhance connectivity with them.
Benefits
How our abandoned website recovery creates customer loyalty:
- Customer service is prioritised through real-time engagement
- Customer experiences are enhanced with personalised messages, content and seamless omni-channel communications
- Customer satisfaction which increases Customer Lifetime Value (CLV)
- Provides critical management information on customer behavioural habits in real-time, such as seasonality
- Helps to develop a great customer loyalty programme
- Offers multiple channels for communication.
