Remote video streaming to make it easier to determine the right resources

Whether it’s an urgent call to the emergency services or a resident trying to explain a problem with their heating, it can be hard to ascertain exactly what’s happening on the other end of the phone. Even after careful questioning, it’s not always clear what resources are needed. 

With ResponsEye, the caller can use a smartphone to stream live footage directly from their camera and with no need to download an app. The secure, remote video provides ‘on-scene eyes’ for a visual assessment of the situation.

In the case of emergency services, ResponsEye provides control room operators with situational awareness to help them assess the scenario and better select the appropriate resources to mobilise, as well as the caller’s location. As well as helping to protect lives and improve resource allocation, all the media is recorded securely as potential evidence for further investigation. It also helps to avoid wasting valuable time on hoaxes.

For social housing providers and utility companies, it brings them closer to customers so they can offer remote help and reassurance. In the case of a broken boiler, for example, the engineer can inspect it remotely and either talk the customer through carrying out some simple repairs, or come equipped with the parts to do a swift repair that minimises contact all round.

How ResponsEye helps

The solution
ResponsEye for the emergency services
ResponsEye for social housing providers
ResponsEye for utilities companies
What is it Live video-streaming technology enabled via SMS message or email. Live video-streaming technology enabled via SMS message or email. Live video-streaming technology enabled via SMS message or email.
How it helps Enables a caller with a smartphone to
stream live footage directly from their phone’s camera
into the Control Room, providing immediate live footage – vital when time is of the essence – and enhancing public safety.
Enables maintenance requests to be triaged without the need for an on-site visit, protecting and reassuring residents so they feel safe in their homes, whilst relieving the increased pressure on staff resources. Enables customers to use their smartphone to stream live footage to the engineer for a visual assessment of the problem so they can either talk the customer through a simple fix or come equipped with the parts to do a swift repair.
Features include Real-time location information and mapping via dynamic GPS coordinates so dispatchers can make more informed decisions on mobilising the correct resources and share the live stream with colleagues, supervisors and officers if necessary. All video is securely stored as potential evidence for further investigation. As well as helping with repairs, ResponsEye enables housing officers to provide remote support to residents struggling to complete benefits applications, and can even share the session with another department for additional support. All video is securely stored, providing a record for both parties. Being able to access GPS location in real time which makes it easier to locate leaks reported by members of the public. Speeds up prioritisation and resolution – crucial for situations such as sewer flooding. Where work is carried out by less experienced individuals at times of reduced staffing levels, real time footage of a situation or job can be shared with a colleague.
Who's it for Emergency services who need to understand the level of severity and type of incident before attendance to decide level of urgency and resources to be mobilised. Social housing landlords who need on-premise visibility but who need to restrict face-to-face customer interactions, either to reduce unnecessary callouts and/or because of social distancing and self-isolation requirements during the pandemic.  Utility companies who need on-premise visibility but who need to restrict face-to-face customer interactions, either to reduce unnecessary callouts and/or because of social distancing and self-isolation requirements during the pandemic.

Getting started

Cloud-hosted service which can be implemented in a matter of days - no app required for the caller and works on any smart device and operating system

Get in touch to arrange a demo

Cloud-hosted service which can be implemented in a matter of days - no app required for the caller and works on any smart device and operating system

Get in touch to arrange a demo

Cloud-hosted service which can be implemented in a matter of days - no app required for the caller and works on any smart device and operating system

Get in touch to arrange a demo

 

Key features

ResponsEye case study

A game-changer for South River Police Department

South River Police Department (SRPD) in New Jersey continually strives to better the highest quality levels of performance and were delighted to be among the first adopters of the ResponsEye emergency streaming service in October 2018, complementing their existing video and image content from body worn cameras, in car video systems, interrogation and CCTV.

With access to ResponsEye’s real-time video, they can increase response effectiveness and safety, being able to retrieve and use footage before an officer arrives on the scene, provide situational awareness for dispatchers, make more informed decisions and support an increased conviction rate. As Mark Tinitigan, Chief of South River Police explains: “This is going to change policing.”

John J. McKenna, Lieutenant at South River Police Department adds: “We’ve received positive feedback from our citizens through Facebook, the news media and at our Council meetings. We are delighted to have added this innovative tool to the systems that our dispatchers already use. We are encouraging them to ‘think outside the box’ and make use of it as often as possible while ensuring the safety of the caller at all times.”
 

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