Whether it’s an urgent call to the emergency services or a resident trying to explain a problem with their heating, it can be hard to ascertain exactly what’s happening on the other end of the phone. Even after careful questioning, it’s not always clear what resources are needed.
With ResponsEye, the caller can use a smartphone to stream live footage directly from their camera and with no need to download an app. The secure, remote video provides ‘on-scene eyes’ for a visual assessment of the situation.
In the case of emergency services, ResponsEye provides control room operators with situational awareness to help them assess the scenario and better select the appropriate resources to mobilise, as well as the caller’s location. As well as helping to protect lives and improve resource allocation, all the media is recorded securely as potential evidence for further investigation. It also helps to avoid wasting valuable time on hoaxes.
For social housing providers and utility companies, it brings them closer to customers so they can offer remote help and reassurance. In the case of a broken boiler, for example, the engineer can inspect it remotely and either talk the customer through carrying out some simple repairs, or come equipped with the parts to do a swift repair that minimises contact all round.