Market-leading apprenticeships for the public and private sector

We design and implement apprenticeship programmes in line with your aims, so that you can achieve your learning strategy, unlock the potential of your workforce and develop transformation capability for your organisation.

Our consultants have vast experience of deploying large-scale programmes across the public sector, energy and utilities, financial services, and emergency services. We’ll work with you to create a contextualised, relevant learning programme within an apprenticeship, funded by the levy. Our unique approach means we’ll work with your in-house team to identify the right programmes for your business needs.

As an apprenticeship training provider, we can then deliver the full breadth of training to meet your organisation’s learning goals, with the resources and experience to deliver at scale. Our expert talent coaches will lead apprentices through the programme to successful completion, delivering high quality learning experiences that support their development whilst delivering on business requirements. Alongside this, we’ll provide ongoing evaluation of your programme to ensure it’s delivering the required return on investment.

6,000

people currently on a Capita apprenticeship programme

99.7%

of our apprentices successfully pass the programme at their EPA

120

specialist talent coaches to support your programme

Our apprenticeship programmes

We have a wide range of programmes covering a broad range of skills, competencies, and certifications from Level 2 (entry level) to Level 6 (degree and beyond). Each apprenticeship programme varies in length, according to the level and subject. The training element lasts for a minimum of 12 months and is followed by an EPA.

Customer service and administration – improve your customers’ experience

Our marketing and procurement apprenticeships help your team to understand and ‘own’ the customer experience, giving them confidence to go the extra mile when speaking to customers. Our programmes include

  • Customer service practitioner
  • Customer service specialist
  • Business administration
  • Public sector operations delivery officer

Leadership and management – create a high-performing workplace

Designed to enhance your talent in their business support and improvement roles, these apprenticeships provide the underlying knowledge and skills needed to make a productive workforce. Our programmes include:

  • Associate project manager
  • Team leader
  • Operations/departmental manager

Legal, finance and accounting – upskill your professional workforce

From accounting to insurance, your apprentices will gain recognised professional qualifications and you’ll gain confidence in their job performance. Our programmes include:

  • Financial services customer adviser
  • Senior financial services customer adviser
  • Senior risk and compliance specialist

Sector-specific specialisms – bespoke programmes for particular roles

Our bespoke programmes cover a number of sector-specific roles including:

  • Operational firefighter
  • Business improvement practitioner
  • Policy officer
  • Commercial procurement and supply

Optimise your apprenticeship levy contribution

The apprenticeship levy has transformed the learning and development landscape since its introduction. It presents an ideal opportunity to improve your talent development and business performance.

If you have an annual PAYE bill of more than £3 million, then you’re required to pay the apprenticeship levy. The rate is set at 0.5% of your total UK payroll and is collected via PAYE. Levy payments are ringfenced and are available for 24 months to fund apprenticeship training and assessment. The government will top up levy payments by 10%.

We’re here to help you make the most of this new funding model and can help you use your levy contribution to grow the learning and development function.

We can help you to:

  • Calculate your apprenticeship levy contribution 
  • Assess your business and learner needs to work out the best way to invest your levy 
  • Help you to fund learning that will boost productivity and close critical skill gaps 
  • Identify opportunities to support you in delivering the needs of your business while maximising use of the apprenticeship levy

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Email:helpdesk@capita.com

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