NPS for our simulation clients
average ROI for our CX training
awards in last eight years (five in 2019)
We offer programmes and interventions in several key areas:
|Leadership||We improve the culture, behaviours and performance of frontline and middle management at scale, helping managers to understand the importance of a great customer experience.|
|Learning marketplace access and management||We help team members to develop critical thinking skills and the agility to lead transformation efforts. The focus is on enabling the mindset and performance required to support digital transformation.|
|Manage learning service||
We also offer access to Bluesky, our specialist cultural change and people transformation solution. Our proven approach to people change through a combination of the Human Code (understanding the drivers and behaviours that define the internal climate of an organisation) and the Culture Code (delivering rapid and lasting culture change through clarity of meaning, a climate of co-operation and great conversations with customers) delivered a 180% increase in NPS as well as increasing sales by 13% for one client.
Our all-new simulation tool empowers teams to explore new transformation journeys and deliver digital programmes by simulating change scenarios. The simulator helps leaders and teams to make better decisions and deal with situations more effectively.
We’re firmly established as one of the UK’s leading providers of apprenticeships and vocational learning. We’ve worked with more than 150 further education colleges, training providers, and public- and private-sector organisations to help more than 100,000 adult learners gain nationally accredited qualifications. We also have a wealth of experience in delivering large-scale apprenticeship programmes.
At Capita Learning, we’ll work with you to understand your business goals, learner needs and apprenticeship levy contribution, designing a strategy and learner-led programme that’s aligned to your business aspirations.