Behavioural change

We deliver market-leading products that enable our clients to improve skills and capabilities, focusing on behavioural and mindset change.
Young office worker working on laptop

Building transformation leaders

We create market-leading learning experiences for our clients that develop resilient and agile people who are equipped for the new world of work.

Our learning resources build leadership capabilities, critical thinking and professional skills to support our clients’ transformation agendas. 

Our award-winning digital design skills encourage behaviour change and employee engagement. And, with our award-winning simulation tool, we create virtual business environments that immerse teams in a fast-track learning environment in which they visualise change and understand what it means for their role.

+76

NPS for our simulation clients

300%

average ROI for our CX training

65

awards in last eight years (five in 2019)

Our solutions

We offer programmes and interventions in several key areas:

Leadership We improve the culture, behaviours and performance of frontline and middle management at scale, helping managers to understand the importance of a great customer experience. 
Learning marketplace access and management We help team members to develop critical thinking skills and the agility to lead transformation efforts. The focus is on enabling the mindset and performance required to support digital transformation.
Manage learning service

We also offer access to Bluesky, our specialist cultural change and people transformation solution. Our proven approach to people change through a combination of the Human Code (understanding the drivers and behaviours that define the internal climate of an organisation) and the Culture Code (delivering rapid and lasting culture change through clarity of meaning, a climate of co-operation and great conversations with customers) delivered a 180% increase in NPS as well as increasing sales by 13% for one client.


Virtual simulation

Our all-new simulation tool empowers teams to explore new transformation journeys and deliver digital programmes by simulating change scenarios. The simulator helps leaders and teams to make better decisions and deal with situations more effectively.

Learn more

Apprenticeships

We’re firmly established as one of the UK’s leading providers of apprenticeships and vocational learning. We’ve worked with more than 150 further education colleges, training providers, and public- and private-sector organisations to help more than 100,000 adult learners gain nationally accredited qualifications. We also have a wealth of experience in delivering large-scale apprenticeship programmes. 

At Capita Learning, we’ll work with you to understand your business goals, learner needs and apprenticeship levy contribution, designing a strategy and learner-led programme that’s aligned to your business aspirations.

Contact our experts

Our latest insights

How can we help your organisation?

Get in touch

Explore related services

01

Learning transformation

With our deep expertise in learning transformation, we help our clients on their journey to becoming learning organisations, advising on learning strategy and helping to build a culture of learning.

Read more
02

Learning and development effectiveness

We help organisations to implement their learning strategy through managed access to our extensive network of carefully curated content and delivery partners. We advise them on how to set up their learning ecosystem with the right data and analytics in place.

Read more
03

Virtual simulation

After more than 20 years of delivering industry-leading business simulations to more than 1 million participants all over the world, Capita Learning is now going online with experiential, immersive learning for the 21st century.

Read more