Improving outcomes for young people by bringing information together

Providing a single, comprehensive view of a young person’s circumstances, our intuitive youth justice case management software brings together your Capita-recorded information from other departments and agencies, including youth support services and education data such as attendance, attainment, SEND, exclusions, looked after status and free school meals.

Interactive tools include navigational aids, graphical representation and prompts. The user-friendly dashboard shows caseload, clients in breach, due in court, appointments and more, with the system providing access to the whole history of a young person to reduce the need to collate information.

Fully compliant with statutory returns and AssetPlus requirements (including case transfer and reporting), our software includes unique additional features to make returns easier to reference and complete. Time-saving tools such as indicators and tick boxes show which sections and mandatory questions are outstanding, simplifying the process with fewer screens, checks and clicks.

The intuitive case management and reporting supports youth offending teams to work more efficiently and effectively, freeing time to spend face-to-face with young people. And with the full picture, including information about other services’ touchpoints with a young person, areas of concern are flagged earlier in the process so staff can make more informed decisions to safeguard the young person and their community.

East Riding of Yorkshire was the very first youth offending service in England and Wales to achieve full marks on their inspection – watch the video to see how our software helped  

How our youth justice solution helps

Heads of service & team managers

Performance officers & information officers

Practitioners & specialist workers

Administrative staff

Young people

Reduced IT infrastructure costs and maintenance Access to education services data for a broader and deeper data set Intuitive navigation and a configurable homepage Intuitive screens and navigation make it easy to update multiple records with minimal clicks No need to repeat information as their history is already in their record, freeing practitioners to make the most of time with them
Intuitive system which minimises staff training Extract information quickly for standard and customisable reports Single overview of the young person’s chronology with information from other agencies Expanding and collapsing panels give a quick and easy overview in a single screen of a young person’s chronology to date. System highlights concerns earlier, helping staff to build stronger relationships from the start
Powerful analytics for insight to inform policy and target resources Compliant with all statutory requirements including connectivity, YJMIS returns, AssetPlus and case transfers. Simplified returns with tick boxes and indicators which highlight outstanding sections and questions. Integration of victim and parent caseloads, with access restricted so no need for separate records    


Key features


Work effectively with other agencies

Specialist youth and family services can share current and historical information with youth justice teams, including school attendance and exclusions, professional involvements, looked after status and more, saving valuable time by not having to make numerous phone calls to other departments.


Intuitive tools for a customised view

Intuitive case management tools offer a user-friendly interface, with expandable and collapsible permissions-based panels to ensure you have the exact overview you need of the young person in a single screen view, making it easier to review recent activity at a glance to inform decisions.


Teams have more time with young people

Time-saving features include homepage panels which display caseload by useful categories, such as clients in court, in breach and appointments, with hyperlinks directly to the cases. The bookmarking feature enables users to toggle between cases, and copy and paste information between records.


Easier to meet statutory and local requirements

Predefined reports to meet national standards, including transmitting Asset Plus and YJMIS statutory returns data, are built in and continually reviewed in line with the latest requirements.


Increase efficiency and reduce costs

With intuitive, easy to use case management tools, user training requirements are significantly reduced, saving both time and money. Configuration is included as part of the implementation, reducing any related IT costs.


Flexible reporting

Reports can be tailored to meet specific requirements or created from scratch to interrogate specific data.

Case study

Improving young people’s lives at Southend-on-Sea Borough Council

man running

At Southend-on-Sea Borough Council data is frequently shared between the many different teams working with young people and their families. They implemented our youth solutions to simplify the process of data sharing. Being able to see a complete picture of the issues affecting a young person’s life has helped teams work more effectively and make more informed decisions to target services where they are needed most.

Alex Bridge, Team Manager of Southend-on-Sea’s Youth Offending Service explains: “Now we can quickly identify which other agencies are involved with the family with access to current and historical interventions, such as school attendance issues, levels of educational attainment and learning needs or attendance at local youth groups.

“This enables practitioners to quickly build a picture of the life and needs of the young person and their family, and the factors that are often associated with being at risk of anti-social behaviour or criminal activity.”

A day in the life of a youth offending team practitioner and duty court officer

Each time a young person is assigned to me, their name appears on my homepage as a hyperlink to the case. I also see my appointments, young people who’ve breached, and who’s due in court.

    I look at Daryl’s details, who’s been arrested for assault. I see our troubled families team has been working with the family - his dad left recently which has really affected them. Knowing this helps me complete the AssetPlus stage and when I meet Daryl later for court.

    I meet with Kieran who’s due to leave custody. From our parenting worker’s notes, I can see his relationship with his mum has improved and he can move in with her. Our Youth Service had previously recorded his aspirations to be a mechanic and I’ve found an apprenticeship for when he’s released.

    Later I accompany Carly in court. She’s not known to us but I can see she’s had three looked after residential placements in 18 months. She’s also had several SEN assessments and poor school attendance led to a youth worker contacting her. From this, and my conversation with her, I quickly have a comprehensive overview of Carly’s circumstances to prepare us for court.

    children using tablet

    Hear from our customers

    Samantha Matthews

    Youth Offending Service, East Riding of Yorkshire


    The software is very user-friendly - everything is on one page so you can easily see what’s going on, enabling staff to spend more time with young people. The dashboard gives us a really good understanding of where we need to deploy resources and we can share information effectively.



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