Here’s how the LivePerson solution can help the water industry reduce customer calls
We understand that water companies are trying to continue supporting customers with their billing and operational queries, as well as managing urgent, emergency calls during this period. LivePerson enables call centres to operate with a skeleton staff and remote workers more effectively, by directing more calls through to the AI messaging service.
Support BAU operations
Whilst this digital tool is particularly relevant during these times, it provides exceptional benefits during business as usual. It has been proven that a text-based chat service dramatically reduces staff turnover and associated workplace stress.
This remote call centre solution will increase operational efficiency and productivity, whilst providing resilience during this challenging time. It also provides a convenient, effective and trusted service at a particularly anxious time for the public.
Capita is ready to help water companies respond to the huge pressures being faced today. Solutions such as ‘LivePerson: The remote call centre’ can be implemented in a matter of days, not months. Contact our water team for help on how to make 'Business UnUsual' your 'Business As Usual'.