Watch on-demand: Building back better – but how?

Webinar from home
Date Published


IT professionals have worked hard to enable councils to deliver services to citizens over a very challenging year. Local authorities made significant digital leaps forward during the pandemic but now, as we start to win the war against the virus, local public service leaders face another, potentially larger challenge. To modernise ICT service delivery – and do we evolve or transform?

During the panel discussion, SOCITIM, Capita, the Good Things Foundation and Liverpool City Council explored the next stage of our transformation into more effective, resilient technology-enabled ecosystems, that deliver better outcomes for communities. The session focused on digital inclusion, technology levers for the future and changing culture to build back better.


  • Alison Hughes, IT lead, Liverpool City Council
  • Catherine Mills, Head of Digital Social Inclusion, The Good Things Foundation
  • Chris Melia, Customer Experience Director, Capita
  • Kate Fitzsimmons, Business Development Director, Capita

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