The purpose of the event was to bring together all of the Scottish public sector to share in promoting excellence and innovation. It provided the opportunity to hear from senior policy makers and leading innovators in Scotland with the aim of informing and inspiring.
The keynote speaker was John Swinney MSP (Cabinet Secretary for Finance, Employment and Sustainable Growth). His speech stressed just how essential it is that innovation is proactively pursued across all public services. Other influential speakers included:
- Colin Mair, Chief Executive, Improvement Service, speaking on cultivating innovation in the public sector
- Caroline Gardner, Auditor General for Scotland, seaking on recognising and sharing improvement best practice
- Alan Motion, Business Manager, Scotland and Northern Ireland Met Office, speaking on technology and smart development
- Peter Murray, Asst. Chief Officer /Service Delivery Director, Scottish Fire and Rescue Service, speaking on merging major services
- Dr Jason Leitch, Clinical Director – Quality Unity, NHS Scotland, speaking on delivering quality and improvement.
A series of master classes also ran throughout the course of the day providing delegates with an opportunity to hear about the practical solutions that other organisations had employed and to learn from the experiences of their peers.
Our service design director, Joel Bailey, ran a session called ‘Large-scale transformation through user-centred design’ in which he outlined how design was a valuable toolset for public sector leaders, helping them to navigate through demographic and austerity challenges on the one hand, and the opportunities of new digital technologies (cloud, data, social and mobile) on the other. Service design takes a customer-centred perspective to identify a range of cost-saving and experience-improving changes to the multichannel service.
Capita in Scotland
Scotland is an important marketplace for Capita – we have over 4,000 professionals in 18 locations throughout the country, providing support across a wide range of services. Our employees work with almost all of the Scottish local authorities in some capacity, whether it be in the provision of housing and education solutions in Orkney, a spectrum of services such as property management, occupational health and library systems in Edinburgh, through to IT services in Dumfries & Galloway. Consequently this event provided a valuable opportunity to engage with those at the front line of Scottish public service – to hear directly about the challenges they face and the support they are looking for.