CCW is Europe’s largest event for customer service and contact centre management suppliers and service providers to network and knowledge share.
The conference theme is ‘People – Service – Change: Shaping the future!’ and will take place at the Estrel Convention Center, Berlin.
Capita’s transformational outsourcing expert, James Towner, will be speaking at sessions on both days on the impact of digital transformation for customer services.
To learn more about this topic visit the Capita Europe website and download their new white paper entitled Delivering sustainable value through transformational outsourcing – the Capita approach
And make sure you come and visit us at the Capita stand: Hall 3/ C12/E7. Download our voucher and register (see below) and you can attend free of charge.