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11 October 2018

Capita at the Solace Summit 2018

Visit us in the Innovation Zone, at this year’s Solace, 17-19 October, Hilton Brighton Metropole, Kings Road, Brighton.

The theme of this year’s Solace Summit is Future Horizons, and will focus on how local government leaders can maximise the opportunities that lie ahead while successfully managing the risks to local communities as change accelerates. You can book your place by visiting the Solace website.

Capita One and Capita Local Public Services will be holding two sessions in the innovation zone:

Wednesday, 17 October 12.30-13.30

Keeping it personal: the new era of customer experience

As we enter a new dawn of hyper-personalisation and digital consumerism a new wave of opportunity for citizen interaction and commercialisation of services is exposed. This future focus session will discuss why councils should focus on collaboration and concierge, from using data as a driver for change to introducing robotics to improve citizen interaction.

Speakers: Kana Butkovic, Capita chief product officer, and Neil Grogan, Capita solutions director

Thursday, 18 October 10:00 – 10:45am

The Cloud: Lighting the spark of change

As the foundation for all the new and emerging technologies, the cloud helps deliver better services today and offers a platform for innovation in the years ahead. Come along to our future focus session where we’ll discuss why standing still is simply not an option for public services.

 Speakers: Kana Butkovic, Capita chief product officer

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