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Katherine Lyon

Customer experience director, local government, Capita

Katherine has over 25 years’ experience in transformation and technology, working initially as a business systems consultant in the utility sector, then in local government leading on investments in ICT, customer services and transformation methodologies. Katherine is now part of Capita’s local government product development team, supporting innovation, applying new technologies to service design to drive better customer experiences for people and the communities they live in.

Read Katherine's interview for International Women's Day, where she explains how she links her digital expertise and knowledge of local government services to support the volunteer work she does with young people in her community. 


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