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Simon Hunt

Director, products & solutions, Capita Customer Management

Simon has 20 years' experience in the contact industry, leading large scale operations in banking and working on strategic customer propositions for a range of leading brands. He's an acknowledged technical expert in improving customer satisfaction, removing waste and operational cost-to-serve. He has designed and implemented the divisional improvement tool kit (a blend of operational rigour, Lean and Six Sigma), the customer insight approach and Quality Management Framework. In his current role he oversees the development of solutions (technical and non-technical) to address core business problems clients are facing.

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