The relationship will be the first of its kind in the health market, with Capita using its business transformation and customer management experience to identify efficiencies and better ways of working, and accelerate the pace by which improvements are achieved. The five year agreement will initially focus on:
- strengthening the skills and resources of key Trust clinical care and support service leaders to enable them to better identify and drive change in their areas of responsibility;
- transforming the Trust’s property and facilities management infrastructure and services, so that patients and staff benefit from an improved estate; and
- helping the Trust’s procurement team to identify opportunities for delivering better value for money from non-salary expenditure so that savings can be reinvested into patient care.
Capita will provide clinical expertise, service design skills, health intelligence and reporting, and innovative technologies to help support and develop the organisation, services and processes.
Emma Pearson, chief executive at Capita Health and Wellbeing said: “The political and economic environment is challenging the NHS to deliver services more effectively and more efficiently, while still improving patient care. Against this backdrop this innovative partnership is designed to overcome these challenges by blending the Trust’s considerable clinical skills and knowledge of the local community with Capita’s broad experience of providing, supporting and helping to transform healthcare services across the NHS and the private healthcare sector. We believe that we can help to genuinely improve outcomes for patients at the same time as helping Sussex Community NHS Trust achieve foundation trust status.”
Sussex Community NHS Trust’s director of finance, facilities and estates, Jonathan Reid said: “The strategic relationship will really help us move forward in our work to realise our vision of excellent care at the heart of the community and deliver our strategic objectives.
“We can show we are making steady progress with regard to the quality and sustainability of our patient care services. The additional support that Capita can give will be essential in helping us accelerate this progress. In the process it will help underpin our work to achieve NHS foundation trust status in 2014.
“We will work together as partners to build upon on our respective strengths and expertise and achieve tangible improvements for the health and care system in Sussex. Ultimately, it’s about delivering improved services and better care to some of the most vulnerable patients in the communities we serve.”
Capita has more than ten years of experience in the provision of health and wellbeing services to both the NHS and private sectors. This includes a wide range of support and enabling services to NHS trusts across the UK, helping them to drive and deliver transformational change and improved outcomes. Our services include health specific information, analytics, advisory and clinical decision support services, employment, property and technology services as well as occupational health and wellbeing delivery.