- commercial services (eg, pest control and commercial waste)
- universal services (eg, reporting nuisances)
- adult and children’s social care services
- internal business operations.
Agile was chosen as an effective way to reduce costs and improve customer experience by building digital services around people’s needs.
According to the judges, they were ‘impressed by the scale of the project as well as the number of people engaged with it.’
The Agile Awards were created seven years ago to recognise practitioners and senior leaders who ‘exemplify characteristics of conviction, passion, and courage’.