Vale of the White Horse District Council and South Oxfordshire District Council have partnered with Capita to deliver enhanced revenue collections through new digital initiatives, including a drive to promote direct debit payments for council tax, electronic billing and a new online portal to manage bills.
As a result of increased use of digital channels, more than 80% of residents now use direct debit payments, reducing the risk of them falling into arrears as well as helping the councils to save money, streamline their back-office functions and allowing staff to focus on more complex issues.
More than 22,000 people are now using the electronic billing system which has been transformed through the partnership.
The digital programmes have contributed towards increased collection, alongside year on year increases in collectable debit.
Vale of White Horse collected £7.4 million extra in council tax in 2016 compared with 2014, while South Oxfordshire collected an additional £6.8 million over the same period. Use of enhanced digital initiatives together with tenacious enforcement action has resulted in £1.6 million arrears being collected.