999eye was originally developed by Capita Page One and West Midlands Fire Service so that West Midlands Fire Service control room could have an accurate picture of the situation at hand and dispatch the relevant type of response. Gwent Police is the first police force in the UK to use the app, focusing first on emergency 999 calls, with 101 calls to be included at the end of November.
It’s fantastic that Gwent Police is leading the way in piloting such an advanced piece of technology. In addition to transforming the way 999 calls are dealt with, 999eye will also provide crucial evidence to support ongoing investigations, bringing significant benefits to officers, 999 callers and members of the public.
Head of Gwent Police Force Control room