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27 November 2018

Capita appoints Serge Taborin as chief digital officer

In a major step change in its transformation journey, Capita has appointed Serge Taborin to the newly created position of chief digital officer, as part of the company’s continued focus on digital transformation.

In the new role, Serge will report directly to Jon Lewis, Chief Executive of Capita, and focus on developing Capita’s technology offering, delivering cutting-edge digital technologies to clients.

Serge will work closely with functional and divisional leaders across the business to implement Capita’s digital strategy, as part of the company’s transformation strategy to simplify and strengthen the business to succeed, as revealed earlier this year. 

Capita currently provides and uses innovative technology across all of its divisions, from ground-breaking technologies such as environmental DNA analysis in its environment survey solutions business, to providing the software behind online purchases made at leading UK retailers.

Serge joins Capita from Aviva where he was the digital innovation director, responsible for identifying emerging technology trends and business models. 

Serge Taborin, Chief Digital Officer

He also led the development of new digital services across the Group's markets in Europe, Asia and North America. Serge was also the CEO of Q App, a mobile payments business, which he co-founded in 2013 and led to a successful exit three years later. Before that, he worked in a variety of senior consulting, corporate and start-up roles, including as Managing Director at Archant Digital Ventures and as the Head of Group Strategy at Perform, which he helped develop into one of the fastest growing sports media businesses globally.

Commenting on the appointment, Jon Lewis said: “The transformative and cutting-edge digital solutions we are delivering to our clients range from immersive reality technologies and robotics to aid customer engagement, to operating one of the UK’s largest analytical chemistry laboratories to help detect emerging risks in the food chain. I am delighted that Serge is joining us to strengthen our digital transformation focus, which is central to both our delivery of innovative tech services to clients and our overall business strategy. This appointment is another milestone in Capita’s transformation and underlines our focus on becoming an innovative, digitally-led business.”

I am excited to be joining Capita at a time when new technologies are becoming a central part of the services they provide. As the transformation of the business continues, it will be more important than ever to be operating at the cutting edge of digital innovation. Capita has the resources and a unique portfolio of assets to not only leverage emerging technologies to significantly enhance its own operations, but also deliver unparalleled insight and market-leading digital capabilities to clients.

Serge Taborin

Newly appointed chief digital officer, Capita

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