The Gas Safe Register is the official list of gas businesses who are registered to work safely and legally on boilers, cookers, fires and all other gas appliances. Capita is also responsible for checking the competence of engineers through a team of gas safety inspectors; promoting awareness of the register, and general gas safety awareness to consumers across the UK.
Capita has been delivering this service since 2009 and, in this time, approximately 40% more businesses are now registered. Gas Safe Register has developed its brand to build trust; undertaken significant gas safety awareness campaigns for the general public; handled 2.8 million calls to the helpline; and, carried out around 40,000 inspections annually to ensure gas work is safe.
HSE renewed the contract with Capita following a competitive tender process. As part of the new contract, Capita will deliver a new digital platform, providing an electronic register, enhanced contact centre, website and mobile application. It will also increase inspections of gas installations and drive broader consumer awareness about gas safety.
The bid from Capita / CGRAS was the strongest on cost and quality and we are confident they will continue to raise the standards of gas safety and provide a gas safe home for everyone.
HSE’s Director of Regulation
We are delighted to continue operating the Gas Safe Register as the Health and Safety Executive’s partner of choice. This new contract is an example of our expertise in harnessing digital technologies to deliver critical and specialist public services and reflects Capita’s important role as a strategic partner to government, delivering tangible benefits for the public sector.
Chief executive officer, Capita