Organisations are operating in an increasingly complex environment

The Capita Institute works with thought leaders inside and outside Capita to analyse macro trends, provide practical insights and stimulate original thinking in order to help our clients make better decisions.

Through asking better questions we aim to understand the challenges our clients face, explore the implications for them and re-imagine the possibilities.

Businessman working in Office

Read our latest thinking

Being trusted helps people’s personal productivity, as the relative success of remote working is proving. What if organisations went even further and trusted their employees completely by deciding to not set them any fixed working hours?

Police officers

Listen to our latest podcast

In this episode of our podcast series Tomorrow’s Organisations, we discuss the phenomenal progress using digital evidence, synthetic intelligence and integrating robotics.


Explore our latest research

We’re living in an age of unprecedented disruption for business and individuals. But potentially great opportunity to view work and life after the pandemic as a new frontier. Read our latest report on what C-Suite and senior decision makers really felt about the events of 2020.

The great opportunity?

We’re living in an age of unprecedented disruption for business and individuals. But potentially great opportunity to view work and life after the pandemic as a new frontier.

There are choices to be made and opportunities for organisations to rethink, reimagine and reset.

How can we turn this uncertainty into cause for hope and optimism? Over the coming months we’ll be exploring how as individuals and organisations we can turn ‘build back better’ into more than just a slogan, as we debate the challenges and opportunities presented by a new frontier.

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The future of work and learning

Today’s business world is in constant flux. It requires continuous upskilling and reskilling focused on growth and creativity. As our world evolves, technology, AI and automation will reshape the traditional jobs that exist today.

Right now, the World Economic Forum expects more than half the global workforce will need significant training and development over the next five years.

We have been exploring the changing trajectories across education, skills and employment, sharing views of some of the leading experts and brightest minds to help us better understand how to cultivate a culture of lifelong learning and how to keep pace with the ever-evolving nature of work.

Future of learning

We find ourselves on the cusp of a fourth industrial revolution. Intimidating as it may sound, it’s also immensely exciting: with the rapid pace of technological development, the future we face holds almost infinite possibilities. To get a clearer idea of what lies ahead of us, it’s worth taking a step back to look at some of the macro trends changing our world.

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Tomorrow's Organisations

As the future seems more unpredictable than ever, how can organisations manage the uncertainty? In this monthly podcast series, we’ll be joined by a range of leading experts and brightest minds to discuss and share views on hot topics to help tomorrow’s organisations.

Our thinking
Patrick Gormley and Oli Freestone
17 mins watch

Meet our experts

At Capita we have a community of unrivalled experts in fields including automation, artificial intelligence, data, cloud and transformation. Take a look at their latest thinking. 


Del Alibocus

IoT Lead

A leader in IOT and software solutions, Del Alibocus joins Capita’s consulting business as Head of its IoT practice to help steer the business as it expands, adding his particular expertise in helping clients transform their business, at scale and at speed.


Kevin Nicholas

Government Market Leader

Kevin Nicholas is an expert in digital innovation and transformation and its use in the public sector to create safer, healthier, and more prosperous nations.  He leads Government work, where his focus will span healthcare, defence, policing and justice, and central government to deliver better outcomes to the citizens of the UK.


Chris Cartwright

Critical Infrastructure Market leader

Chris is a Senior Executive with over 20 years’ experience in Energy/ Utilities/ Infrastructure and Consulting. Chris is currently a Market Sector Leader and Head of Critical Infrastructure at Capita Consulting. Chris is a Chartered Engineer and Fellow with the Institution of Engineering and Technology and is currently the chair of the Digital Sector Executive panel.

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How can we help your organisation?

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