Organisations are operating in an increasingly complex environment

The speed and scale of disruption is challenging the traditional ways of doing things.

The Capita Institute works with thought leaders inside and outside Capita to analyse macro trends, provide practical insights and stimulate original thinking in order to help our clients make better decisions.

Through asking better questions we aim to understand the challenges our clients face, explore the implications for them and re-imagine the possibilities.

This isn’t about sitting in an ivory tower, future gazing. We know that our clients need facts based on credible research that can be used to debate different options and construct a viable way forward. Therefore, we work hard to filter ideas and future trends through a number of tests to make sure that they are relevant to you. And we work hard to bring our research to life as a compelling story, not a suite of statistics.

This is about providing real insights and original thinking. It’s about debating options, rather than channelling fixed solutions. It’s about working with and for you to guide you to better understand the challenges you face, and to help you take full advantage of the opportunities that the ever changing environment provides.