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Where we're using automation

We're using intelligent automation to support a growing number of clients, as well as using it in our own operations.

We've applied RPA in a broad range of sectors such as finance, telecommunications, health, transport, utilities, legal and are actively progressing RPA opportunities in sectors such as insurance, pensions, local government and HR.

RPA has been implemented in support of front office and back office operations. Automations are delivering improved customer engagement across multiple channels including web, email, paper, chat and telephone. Back office automation is delivering performance enhancements in the processing of both customer and internal service requests ranging across areas such as invoice handling, refund processing, customer record changes, performance monitoring, quality checking and service request handling.

Automation in application

 

 

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