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The solutions capability provides the means to analyse and design the elements of an organisation or service – which is then implemented through programme delivery.

This capability is particularly critical at both the beginning of the transformational journey – when clients are designing their target operating models – and at the implementation stage, supporting with detailed design of services and processes based on customer insight.

It is made up of:

  • Data and customer analytics – interrogating data and information to enable customer insight-led design.
  • Business design – designing and maintaining organisational and business architecture including target operating models.
  • Enterprise architecture – designing, and maintaining rigour to, technical architecture based around customer insight.
  • Business analysis and process reengineering – capturing requirements, analysing data, capturing as-is processes and designing to-be processes.

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