CIOs are struggling to meet digital demands, but there is a way
In this first of three articles, James introduces a recent Capita and Citrix digital transformation research report and looks at some of the biggest challenges faced by enterprise CIOs today.
Technology and digitisation influence every area of our personal lives. From watching TV, to banking, to shopping, to interacting with friends, digitisation is the prevailing theme of our age, and rarely do we go anywhere without at least one mobile device to hand. This digital revolution is now having a substantial impact on our workspaces; it has radically changed our expectations of where, how, and when we work, and how much choice we have over these factors.
The latest research from Capita and Citrix, of 200 CIOs, investigates the impact of increased digitisation on our workspaces and, over three articles, we will explore the findings in more detail.
As employee and business expectations over their workspaces grow, pressure is building on CIOs to respond by developing more user-centric workspaces. The nirvana for many organisations is creating an agile workspace that puts users first – giving them everything they need to work productively, in one single place – from applications, to shared data and documents, to self-service support.
This shift is not just in order to keep employees happy, but also has a direct impact on an organisation’s bottom line. One of the key findings from the research is that 84 per cent of CIOs believe an inability to quickly roll-out new services and applications to their workforce is impacting their ability to stay ahead of the competition.
Today, with the impact of digital-native businesses on established industries, maintaining competitiveness is crucial. Whether Airbnb in the hotel industry, Uber in transport, or Venmo in banking, firms that didn’t even exist a few years ago have completely upended whole sectors. To counteract this threat, most organisations (82 per cent) are investing in digital transformation initiatives as part of the solution.
By transforming the environment people work in and building agile, user-centric workspaces, CIOs can better meet the digital demands of businesses today. However, they are finding several barriers in their way. CIOs told us cost (48 per cent), security and compliance concerns (47 per cent), and legacy technology (44 per cent), are the biggest barriers towards creating the agile workspaces that today’s organisations strive for.
Though transformation is clearly a challenge, the benefits of enabling a new model of working are significant.
Introducing self-service IT, ‘Bring Your Own Device’, and facilitating remote and mobile working, all make for happier, more engaged staff who can work more productively and efficiently. Importantly, this allows the whole organisation to become more dynamic, and helps to boost revenues.
First published by Capita IT and Networks