Omnichannel means nothing to the customer, yet a seamless experience does.

But what does a seamless customer experience look like and how can retailers achieve it? 

In this podcast, our customer experience experts, Jo Weigh and Charlie Whitworth share their views on the current retail landscape, they discuss the catalysts responsible for the shift change in customer behaviour and talk through the rapid pace of technological change and what it means for retailers.

You can also access the podcast via Podbean and Apple

Listen to our podcast

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Customer experience transformation

Trusted by some of the largest UK organisations, we have a long track record of designing better customer experiences.

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Customer experience systems and software

we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving outcomes.

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Customer acquisition and retention

Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.

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