Navigating the future of adult social care: insights and solutions for local councils Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.( By Nick Parker) Read more
Reimagining transportation: A path to digital talent and diversity Discussing the impact of the skills shortage in transport and underscoring the urgent need for a skilled, versatile and digitally savvy workforce. (By Phil Evans) Read more
Navigating the future of adult social care: insights and solutions for local councils Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.( By Nick Parker) Read more
Reimagining transportation: A path to digital talent and diversity Discussing the impact of the skills shortage in transport and underscoring the urgent need for a skilled, versatile and digitally savvy workforce. (By Phil Evans) Read more
Capita plc extends contract with European telecoms provider Capita announces it has extended its customer experience contract with a leading European integrated telecoms company for 2 years from January 2024.
Capita plc Full Year Results 2023 Capita announces Full Year Results 2023: stable revenue underpinned by strong contract wins and efficiency measures to drive growth and improve cash flow.
Capita plc extends contract with European telecoms provider Capita announces it has extended its customer experience contract with a leading European integrated telecoms company for 2 years from January 2024.
Capita plc Full Year Results 2023 Capita announces Full Year Results 2023: stable revenue underpinned by strong contract wins and efficiency measures to drive growth and improve cash flow.
Capita plc extends contract with European telecoms provider Capita announces it has extended its customer experience contract with a leading European integrated telecoms company for 2 years from January 2024.
Capita plc Full Year Results 2023 Capita announces Full Year Results 2023: stable revenue underpinned by strong contract wins and efficiency measures to drive growth and improve cash flow.
Capita plc extends contract with European telecoms provider Capita announces it has extended its customer experience contract with a leading European integrated telecoms company for 2 years from January 2024.
Capita plc Full Year Results 2023 Capita announces Full Year Results 2023: stable revenue underpinned by strong contract wins and efficiency measures to drive growth and improve cash flow.
Practical plans for managing experience in challenging times Home Our thinking Practical plans for managing experience in challenging times 01/12/2022 2mins Capita experience Related topics Customer experience Our thinking Our practical and interactive feature below offers suggestions to help strengthen your responsiveness for what lies ahead. The feature is designed to also help you explore and plan your own readiness and interpretation of tomorrow’s priorities. Discover other resources to help you create better outcomes for vulnerable customers Our related insights Telecoms, media & tech Utilities Water Business growth Collections Customer experience Navigating the future of CXM services: challenges and opportunities Capita We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024. 04/04/2024 4 Mins read Insight Central government Public services Automation Customer experience Digital & technology Transforming to a citizen-centric model with intelligent automation Piers Campbell This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.(By Piers Campbell) 15/02/2024 5 mins read Insight Insurance Retail Telecoms, media & tech Utilities Water Business growth Customer experience Why outsourcing is an essential part of successful customer experience strategy Gillian Chamberlain Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing. By Gillian Chamberlain 27/10/2023 4 mins read Insight Retail banking Artificial intelligence Business growth Customer experience Digital & technology Our thinking Can ‘affordability and finance first’ take the pressure off financing and leasing cars? Harish Naidu The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase. 21/07/2023 5 mins read Insight Utilities Water Business growth Customer experience Our thinking Water providers must build bridges with their customers Capita Water providers can go a long way to ensuring that we are all using our precious resource more responsibly. 13/07/2023 5 Mins read Insight Consumer electronics Telecoms, media & tech Travel & leisure Utilities Customer experience Our thinking Seven habits for elevated peak management Capita All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions. 05/07/2023 2 mins read Insight Thinking about your organisation? Get in touch
Telecoms, media & tech Utilities Water Business growth Collections Customer experience Navigating the future of CXM services: challenges and opportunities Capita We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024. 04/04/2024 4 Mins read Insight
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Insurance Retail Telecoms, media & tech Utilities Water Business growth Customer experience Why outsourcing is an essential part of successful customer experience strategy Gillian Chamberlain Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing. By Gillian Chamberlain 27/10/2023 4 mins read Insight
Retail banking Artificial intelligence Business growth Customer experience Digital & technology Our thinking Can ‘affordability and finance first’ take the pressure off financing and leasing cars? Harish Naidu The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase. 21/07/2023 5 mins read Insight
Utilities Water Business growth Customer experience Our thinking Water providers must build bridges with their customers Capita Water providers can go a long way to ensuring that we are all using our precious resource more responsibly. 13/07/2023 5 Mins read Insight
Consumer electronics Telecoms, media & tech Travel & leisure Utilities Customer experience Our thinking Seven habits for elevated peak management Capita All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions. 05/07/2023 2 mins read Insight
