Three ways to cultivate a positive learning culture When learning and culture are closely aligned, they reinforce one another and serve as powerful catalyst for employee development and organisational success. Read more
The great PSTN switch-off – where do we go from copper? In 2025, the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will reach their end of life. By then, every analogue phone line in the UK will have moved to a fully digital network that uses Internet Protocol (IP) across a fibre-based service. This won’t just affect voice services; it may also mean you need to upgrade your access services and migrate critical systems. Read more
Three ways to cultivate a positive learning culture When learning and culture are closely aligned, they reinforce one another and serve as powerful catalyst for employee development and organisational success. Read more
The great PSTN switch-off – where do we go from copper? In 2025, the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will reach their end of life. By then, every analogue phone line in the UK will have moved to a fully digital network that uses Internet Protocol (IP) across a fibre-based service. This won’t just affect voice services; it may also mean you need to upgrade your access services and migrate critical systems. Read more
Capita signs contracts to deliver Functional Assessment Service Capita has signed contracts to deliver FAS assessments for the Department for Work and Pensions (DWP) and for the Department for Communities (DfC).
DfE appoints 5 additional Flexible Working Ambassador multi-academy trusts and schools to work with Capita Department for Education (DfE) has appointed 5 further Flexible Working Ambassador Multi-Academy trusts and schools (FWAMS).
Capita signs contracts to deliver Functional Assessment Service Capita has signed contracts to deliver FAS assessments for the Department for Work and Pensions (DWP) and for the Department for Communities (DfC).
DfE appoints 5 additional Flexible Working Ambassador multi-academy trusts and schools to work with Capita Department for Education (DfE) has appointed 5 further Flexible Working Ambassador Multi-Academy trusts and schools (FWAMS).
Capita signs contracts to deliver Functional Assessment Service Capita has signed contracts to deliver FAS assessments for the Department for Work and Pensions (DWP) and for the Department for Communities (DfC).
DfE appoints 5 additional Flexible Working Ambassador multi-academy trusts and schools to work with Capita Department for Education (DfE) has appointed 5 further Flexible Working Ambassador Multi-Academy trusts and schools (FWAMS).
Capita signs contracts to deliver Functional Assessment Service Capita has signed contracts to deliver FAS assessments for the Department for Work and Pensions (DWP) and for the Department for Communities (DfC).
DfE appoints 5 additional Flexible Working Ambassador multi-academy trusts and schools to work with Capita Department for Education (DfE) has appointed 5 further Flexible Working Ambassador Multi-Academy trusts and schools (FWAMS).
Practical plans for managing experience in challenging times Home Our company Our thinking Practical plans for managing experience in challenging times 01/12/2022 2mins Capita experience Related topics Customer experience Our thinking Our practical and interactive feature below offers suggestions to help strengthen your responsiveness for what lies ahead. The feature is designed to also help you explore and plan your own readiness and interpretation of tomorrow’s priorities. Discover other resources to help you create better outcomes for vulnerable customers Our related insights Retail banking Artificial intelligence Business growth Customer experience Digital & technology Our thinking Can ‘affordability and finance first’ take the pressure off financing and leasing cars? Harish Naidu The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase. 21/07/2023 5 mins read Insight Utilities Water Business growth Customer experience Our thinking Water providers must build bridges with their customers Capita Water providers can go a long way to ensuring that we are all using our precious resource more responsibly. 13/07/2023 5 Mins read Insight Consumer electronics Telecoms, media & tech Travel & leisure Utilities Customer experience Our thinking Seven habits for elevated peak management Capita All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions. 05/07/2023 2 mins read Insight Retail Business growth Customer experience Our thinking Retail customers are shifting from experience to participation and ownership Andy McDonald Today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop. 28/06/2023 5 Mins read Insight Consumer electronics Business growth Customer experience Our thinking Six ways the consumer electronics industry can prioritise connectivity Capita By focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations. 27/06/2023 5 Min reads Insight Telecoms, media & tech Business growth Customer experience Our thinking Why demanding customers are providing a stimulus for change in the media industry Capita Serving people who know what they want means that media companies can more easily identify how to give them exactly that. 14/06/2023 5 mins read Insight Thinking about your organisation? Get in touch
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