Customer experience

Retailers can't delay in making customer experience effortless


Insurance and pensions

Putting pensions in members’ pockets with a mobile-first strategy


Institute

The Great Opportunity? Podcast episode 3: Financial services


Retail

How to ensure this Christmas is one to remember for all the right reasons


Customer experience

No, you first: Overcoming debt shame by reaching out to customers


Local government

Reimagining the future of UK councils


Consultancy

The Great Opportunity?: seizing the opportunity with exponential change


Local government

Local government Q&A series: Sustainable development


Digital

A force for explosive global business development: digital platforms


Education

Top HR priorities for leaders in education


Future of learning

Gamification and simulation: enhancing your learning culture


Insurance and pensions

Insurance Advisory: Overcoming the insurance customer onboarding challenge


Cloud

Skilling the cloud


Public safety

The future of public safety: equality of access


Central government

Can smarter sentencing reassure the public and rehabilitate offenders?


Utilities

From state of emergency to state of recovery


Local government

Local government Q&A series: Planning masterplans and design codes


Human resources

All you need to know about the furlough scheme extension


Transformation

Competing in the innovation game


Insurance and pensions

Putting pensions out in the open


Healthcare

The link between CQC rating and care homes who prioritise process


Digital

Checking candidates’ backgrounds more quickly with digital technology


Healthcare

We need a return to strategic thinking for UK healthcare


Institute

The Great Opportunity? Podcast episode 2: Critical infrastructure


Institute

How can the pandemic turn into an opportunity to re-set, rebuild and renew?


Human resources

Creating productive and happy team members with an engaging digital onboarding experience


Technology

5G roll-out: an opportunity for a new kind of public-private partnership


Customer experience

Innovation to make customer experiences more human


Local government

Ensuring the right foundations for housing needs in local plans


Transformation

Beyond fear – catalysing innovation to shift legacy enterprises to ‘exponential’


Local government

Managing grants in public transport


People and culture

Good data will underpin the move to create healthier communities


Our work

Customer experience

Delivering improved 24/7 emergency support to citizens through shared services

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.

Read the full case study
Our expertise Local government services
Central government

Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Read the full case study
Our expertise Central government services
Education

Getting vulnerable young people, the education and skills funding they need

We’re reducing processing times for student bursary applications from an average of 23 to 3 days

Read the full case study
View all case studies

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