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Transformation

What exponential disruption can teach us about transformation


Employee social distancing in office

Internet of things

Be smart – the future of social distancing


Woman on train using tech

Digital

A digital government for a digital society


Blue computer cables

Cyber security

How the telephone network laid the foundation for the Internet of Things


School child with teacher using iPad

Education

Education post-pandemic - an opportunity to do things differently


Office employee talking on her mobile

Human resources

Re-board, re-integrate, or both?


Female employee working from home

People and culture

Overnight we went home – What will work look like after the crisis?


Moving train

Internet of things

IoT-enabled predictive maintenance in rail


Office meeting

Central government

Building resilient remote resourcing and operations in public service


Industry insight - Preventing c-mex leakage in water companies

Property and infrastructure

Ready and resilient: The future of the UK’s critical infrastructure


Customer using phone

Customer experience

Creating a sensitive and responsive customer experience that meets people’s needs


School pupils taking exam

Education

From a distance - changing the way we think about pupil assessment


IT professional in server room

Cloud

Has cloud overpromised and underdelivered? Here are six steps to unleash its true potential


Looking at data on a tablet

Data and analytics

Data and ethics in a post-Covid world


Construction worker on site

Property and infrastructure

The race to rebuild Britain post Covid-19


How Capita and ŠKODA are bringing a live car showroom directly to your living room

Customer experience

When trading resumes what can motor finance do to win over the new breed of digital consumers?


Person using augmented reality for shopping

Artificial intelligence

Putting the therapy back into retail with augmented reality


Student using tablet device

Artificial intelligence

Circle of care…how will financial services use AI to transform?


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Cloud

How to embed a culture of innovation within local government


Cyber security - hacker

Cyber security

Scaling your security for remote work during Covid-19


Advisory

Institute

The new normal – agility in the face of adversity (Part 3)


Man using train on laptop

People and culture

Value for money – employers matter too


Complex service delivery

Local government

How to create a robust local plan in the new normal


Car salesperson using mobile in showroom

Customer experience

How do you sell big ticket items without the handshake?


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Education

Engaging your students with reading in the most challenging of times


Governance graphic

Cloud

Why governance is key to extracting the full value of cloud


Family working at home at table

Technology

Covid-19 and the need to focus on what really matters during difficult times


Call centre rep

Customer experience

Supporting frontline teams with vulnerable customer conversations


Businessman working from home on conference

Healthcare

Embracing digital transformation in healthcare to support the vulnerable


eCommerce & Optimisation

People and culture

How organisations can build a culture of learning


UK car showroom

Financial

The changing face of motor finance, driven by Covid-19


Man using laptop

Human resources

The future of work: Learning in the flow of life


Our work

Customer experience

Delivering improved 24/7 emergency support to citizens through shared services

Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night.

Read the full case study
Our expertise Local government services
Central government

Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ)

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Read the full case study
Our expertise Central government services
Education

Getting vulnerable young people, the education and skills funding they need

We’re reducing processing times for student bursary applications from an average of 23 to 3 days

Read the full case study
Related insight In education, being data literate is not an optional skill anymore
View all case studies

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