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Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
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Local government

Local government Q&A series: Design codes


Local government

Top 5 tips on how local authorities can maximise public protection resilience


Customer experience

Insurance Advisory: Delighting – and keeping – your customers with conversational experiences


Insurance and pensions

Plotting your information adventure: Six steps to avoid data fatigue


Central government

Modernising the courts means more accessible justice for all - Part 2


Welfare & employability

Why regionalised networks of local people are the key to employability


Future of work

Leading workforce transformation in a post-pandemic world


Financial

Do you really know why we need male allies in financial services?


Customer experience

The human difference: why we need to keep people at the heart of experience


Central government

Modernising the courts means more accessible justice for all (Part 1)


Workplace

Reimagining the workplace: a hybrid of remote and shared creative spaces


Insurance and pensions

Defined Contribution master trusts: How pensions can help you attract and retain talent


Cyber security

Five key building blocks to enhance your cyber resilience


People and culture

Turning back the clock – women, equality and the pandemic


Institute

The great opportunity? podcast episode 6: Future societies


Customer experience

Four ways banks can increase customer loyalty with fair, flexible and empathetic collections


Our work

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