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Customer experience

The future of CX for telcos, media and technology providers: 10 things over 10 years


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Customer experience

Redefining our strategies for CX in challenging times


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Transport

Decarbonising transport - driving behavioural change and best practice


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Customer experience

If you commit to being a purpose-led business, the work is never done


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Financial and banking

Three key challenges mortgage lenders are facing – and how to tackle them


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Digital

Is your digital bubble becoming a physical bubble?


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Transport

Dynamic pricing is a staple of the travel industry, so why not rail?


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Travel and events

The resurgence of the travel advisor and hospitality concierge


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Retail

Retailers can avoid dark times this Black Friday


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Central government

Boosting productivity in the public sector through greater business agility


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Healthcare

Oversimplification in the NHS: Are we focusing too much on point ‘solutions’?


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Healthcare

The feature no virtual ward technology has but every virtual ward needs


Our work

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Future of learning

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Welfare & employability

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Local government

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