Home Our company Our thinking Our thinking Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets. Local government Local government Q&A series: Design codes Local government Top 5 tips on how local authorities can maximise public protection resilience Customer experience Insurance Advisory: Delighting – and keeping – your customers with conversational experiences Insurance and pensions Plotting your information adventure: Six steps to avoid data fatigue Central government Modernising the courts means more accessible justice for all - Part 2 Welfare & employability Why regionalised networks of local people are the key to employability Future of work Leading workforce transformation in a post-pandemic world Financial Do you really know why we need male allies in financial services? Customer experience The human difference: why we need to keep people at the heart of experience Central government Modernising the courts means more accessible justice for all (Part 1) Workplace Reimagining the workplace: a hybrid of remote and shared creative spaces Insurance and pensions Defined Contribution master trusts: How pensions can help you attract and retain talent Cyber security Five key building blocks to enhance your cyber resilience People and culture Turning back the clock – women, equality and the pandemic Institute The great opportunity? podcast episode 6: Future societies Customer experience Four ways banks can increase customer loyalty with fair, flexible and empathetic collections First page « First Previous page ‹ Page 1 Current page 2 Page 3 … Next page › Last page Last » Our work GovernmentImproving residents’ lives with a modernised council procurement function EducationHelping school leaders to conduct difficult investigations with specialist HR support DefenceHow Capita and the British Army reinvented the Recruiting Partnering Project ProcurementPutting information at employees’ fingertips with a programme of procurement transformation Central governmentSupporting Transport for London to improve citizen outcomes HealthcareSupporting improved patient care through procurement transformation and best practice management Read more Latest news AppointmentsCapita appoints Chief Technology Officer to lead new technology shared service Company newsCapita takes over the running of Royal Navy training Company newsScottish Wide Area Network reports 94% satisfaction score for public sector users AwardsCapita’s North Tyneside partnership retains Investors in People accreditation Company newsCapita supports MoJ to deliver the first national rollout of sobriety tags in England Company newsBarnet Council repurposes 260 laptops for digitally excluded residents Read more