Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
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Customer experience

Is it back to the future for retail?


Female employee looking at data and stats

Data and analytics

How far does Solvency II go in helping insurers deliver an effective ERM framework?


Customer Service

Customer experience

The dawning of a new age: empathy, tech and individual experiences


Digital business process operations

Institute

Equipping organisations to make better hybrid work decisions


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Government

The impact of planning reform on the value and importance of masterplans


Procurement

Procurement

Long tail strategy is about more than just efficiency and savings


Female employee looking at data and stats

Institute

When it comes to digital literacy, the UK must learn to share data


Call centre rep

Central government

The case for relational public services to solve complex 21st century problems


Person using phone in busy city

Automation

Digital citizenship: prioritising the individual post-pandemic


Young boy studying at home

Our thinking

The future of assessment


Happy employees

Central government

Our journey to real living wage accreditation


Our responsible business strategy

Institute

Pandemic recovery is an opportunity to step up to societal challenges


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Customer experience

The future of customer experience: the journey to reposition live assistance


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Institute

The great opportunity? Pulse 2: June 2021 - audio summary


Couple looking at bills

Customer experience

5 ways to prepare for the changing collections landscape of tomorrow