Customer experience Retailers can't delay in making customer experience effortless Insurance and pensions Putting pensions in members’ pockets with a mobile-first strategy Institute The Great Opportunity? Podcast episode 3: Financial services Retail How to ensure this Christmas is one to remember for all the right reasons Customer experience No, you first: Overcoming debt shame by reaching out to customers Local government Reimagining the future of UK councils Consultancy The Great Opportunity?: seizing the opportunity with exponential change Local government Local government Q&A series: Sustainable development Digital A force for explosive global business development: digital platforms Education Top HR priorities for leaders in education Future of learning Gamification and simulation: enhancing your learning culture Insurance and pensions Insurance Advisory: Overcoming the insurance customer onboarding challenge Cloud Skilling the cloud Public safety The future of public safety: equality of access Central government Can smarter sentencing reassure the public and rehabilitate offenders? Utilities From state of emergency to state of recovery Local government Local government Q&A series: Planning masterplans and design codes Human resources All you need to know about the furlough scheme extension Transformation Competing in the innovation game Insurance and pensions Putting pensions out in the open Healthcare The link between CQC rating and care homes who prioritise process Digital Checking candidates’ backgrounds more quickly with digital technology Healthcare We need a return to strategic thinking for UK healthcare Institute The Great Opportunity? Podcast episode 2: Critical infrastructure Institute How can the pandemic turn into an opportunity to re-set, rebuild and renew? Human resources Creating productive and happy team members with an engaging digital onboarding experience Technology 5G roll-out: an opportunity for a new kind of public-private partnership Customer experience Innovation to make customer experiences more human Local government Ensuring the right foundations for housing needs in local plans Transformation Beyond fear – catalysing innovation to shift legacy enterprises to ‘exponential’ Local government Managing grants in public transport People and culture Good data will underpin the move to create healthier communities Pagination Previous page Previous Previous page 1 Current page 2 Page 3 … Page 9 Next page Next page Next Our work 1 2 3 Customer experience Delivering improved 24/7 emergency support to citizens through shared services Capita’s out of hours call handling services is making sure council residents receive the right help, quickly and efficiently, at any time of the day or night. Read the full case study Our expertise Local government services Central government Supporting the launch and operation of the world’s largest Ultra-Low Emission Zone (ULEZ) Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution. Read the full case study Our expertise Central government services Education Getting vulnerable young people, the education and skills funding they need We’re reducing processing times for student bursary applications from an average of 23 to 3 days Read the full case study View all case studies Latest News Company news Quarterly newsletter from Capita Company news Capita awarded highest level of CMMI assessment for software services and development Company news Capita’s software continues to lead the way for ESN transition Company news Capita improves customer experience with new digitally augmented real-time voice analytics Company news Capita network continues to support East Coast & Hertfordshire Control Room Consortium Company news Capita signs contract to deliver Royal Navy training Company news Capita selected as winning bidder for Royal Navy training contract See all media