Home Our company Our thinking Our thinking Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets. Customer experience Is it back to the future for retail? Data and analytics How far does Solvency II go in helping insurers deliver an effective ERM framework? Customer experience The dawning of a new age: empathy, tech and individual experiences Institute Equipping organisations to make better hybrid work decisions Future of work Engaging with employees in the new normal – what does it look like and how to get it right Government The impact of planning reform on the value and importance of masterplans Procurement Long tail strategy is about more than just efficiency and savings Institute When it comes to digital literacy, the UK must learn to share data Central government The case for relational public services to solve complex 21st century problems Automation Digital citizenship: prioritising the individual post-pandemic Our thinking The future of assessment Central government Our journey to real living wage accreditation Institute Pandemic recovery is an opportunity to step up to societal challenges Customer experience The future of customer experience: the journey to reposition live assistance Institute The great opportunity? Pulse 2: June 2021 - audio summary Customer experience 5 ways to prepare for the changing collections landscape of tomorrow First page « First Previous page ‹ Page 1 Current page 2 Page 3 … Next page › Last page Last » Our work Our workHelping emergency callers when they need it most with expert out-of-hours support GovernmentMinimising local government backlogs and delays with tailored planning support GovernmentReducing emissions and power bills with green energy installations Our workHelping West Berkshire Council to support young people effectively GovernmentWorking collaboratively to create successful masterplans GovernmentDelivering state-of-the-art entertainment through expert project management Read more Latest news Company newsCapita introduces ‘virtual first’ meetings approach as it sets out net zero targets Company newsCapita signs customer service contract renewal with the RSPCA Company newsCapita Fire and Rescue appoints new Managing Director and fire service operations at DSTL Porton Down transfer to Capita Company newsCapita Pension Solutions signs contract extension with UK FTSE 100 company NewsroomOn the Water Edgbaston providing disadvantaged young people with waterborne adventures this summer Company newsCapita plc Half Year Results 2021 Read more
