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Corporate responsibility
7 November 2018

We volunteered 2,800 hours by going local

Over 400 of us gave up our time to volunteer in our local communities for Capita’s Go Local week (29 October – 2 November). From Dublin to Krakow via Dubai, Bangalore and Cape Town, we were out sharing our skills and supporting local causes.

We encouraged our people to take positive action on tackling local issues such as youth unemployment, homelessness and digital exclusion. We were thrilled with the response and we had people arranging events running across 18 cities.

Supporting local schools

We provide support to over 85% of schools in the UK through Capita SIMS and Entrust, and we have quite a number of wider partnerships with these schools in the UK, and overseas. During Go Local, we visited local schools helping students develop their employability skills.

In Manchester, we conducted mock interview supports with Year 11 students: "The support that Capita has provided to our school mock interview events has been invaluable. We host mock interview events every year for our Year 11 pupils to help them practice interview skills in preparation for further employment opportunities when leaving school, and we invite local organisations to come in and interview the pupils. We find that pupils engage best in these activities when they are supported by volunteers from industry who are external to the school. Every year, Capita supports our school by allowing several members of their vstaff time to come into school as volunteers, meet our pupils, and give them encouraging and constructive feedback on their interview techniques. ​ We are very grateful of our partnership and thank you for your continued support of our future workforce!" - Simon Farmer, careers adviser, St Ambrose Barlow Roman Catholic High School & Sixth Form.

In London, we held an enterprise and innovation workshop with Young Enterprise and Lambeth Academy. Year 12 business studies students visited our London offices and took part in a ‘The Apprentice’ style task, where they had to create and market their own product.

In Bangalore, Pune and Mumbai, we visited local schools and orphanages, inviting students to visit our offices. Volunteers also donated books and educational material. We visited Snehalaya, took part in the Bal Mela, children’s fair, we visited Aasra and invited students to our offices for Diwali celebrations.

A volunteer said, “It was an amazing experience volunteering at the Bal-Mela. It was great to see the smiles on the children’s faces – it made my day! I look forward to volunteering again!”

Volunteering with the homeless

Working across large cities in the UK, Europe, India, UAE and South Africa, and homelessness is particular issue in a number of the communities we work in. Many of our employees chose to visit local homeless shelters and to understand more about the cycle of poverty that many endure.

Alongside Crisis, our volunteers in Dearne Valley held an employability workshop with the homeless. We took the group around our contact centres, served them a hot meal, gave them an insight into what it’s like to work for a large organisation and finished the day with our leaders sharing their career progression.

Here’s what some of them had to say:

It was very helpful, the part where you can progress if you get your head down and work hard I liked the best.

It was all good, the food was great, and the people were good. I enjoyed looking around.

In London, we helped out in the kitchen at The Passage to prepare lunch for its homeless clients, as well as facilitating  a digital inclusion workshop. The Passage said, “On behalf of our staff and clients we are so grateful to Capita for taking part in ‘The Passage Kitchen Take Over’! It’s great that the group has prepped, cooked and served a three-course lunch for our clients and for the volunteers to come and see the work of The Passage, we hope that the experience was enjoyable for everyone involved. We rely heavily on the support of individuals and organisations such as yourselves, without such support we wouldn’t be able to provide the assistance we do to everyone who accesses our services.” - Nicola Whilson Relationship Manager, The Passage.

Our volunteers  in Birmingham supported their local homeless shelter SIFA Fireside. Anita Camilleri, one of the volunteers, said, “The Birmingham Land Planning team had a very rewarding day volunteering at SIFA Fireside, a drop-in centre for improving health and inclusion in homeless people. We left humbled by the extraordinary effort put in by the team there on a daily basis to support the homeless and vulnerable.”

Sharing our digital skills with a local charity

At the request of the charity, our marketing team organised and delivered two workshops at Pursuing Independent Paths a local charity committed to encouraging and empowering people with disabilities to reach their full potential. The workshop focussed on creating a social media strategy and training staff on how to use analytics more effectively.

Being able to access expertise and guidance from a large corporate like Capita is so, so valuable to our small team at Pursuing Independent Paths. The workshops have given us rare time to really focus on our strategy for social media and web, so we can really shout about our work in a structured way. We’ve loved bouncing ideas around and have got some great insights which we’ll be able to build on.  Thank you to all the wonderful volunteers who have helped us today!

Danielle Taylor

Fundraising and communications manager, Pursuing Independent Paths

Sometimes it’s just about spending time with people

In London, we were invited to The Abbey Centre, a community association, for its 70th tea party with their silver members. The Abbey Centre said, “The event was a huge success and that is with a grateful thanks to the team of amazing people that put their heart and soul in to the event. Encouraging people up to dance, engaging with people from all backgrounds. A truly wonderful team, many thanks from not only me but from the service users as well. The feedback is wonderful about the team of volunteers from Capita.”

We supported Broughton House and accompanied the Broughton House Veterans around the Imperial War Museum North and the wonderful wave poppy exhibition. Volunteers had a wonderful time spending time with the veterans and sharing stories with them.

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